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Elite: Bug or Working as Designed

All Refer to Product Ideas Investigating Refer to Support Answered Newest post Recent activity Votes Comments
Bug Report Form

Linda Moyer | · 2 replies

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Use this form when posting in this topic - you can copy and paste it!🐛 Possible Bug - [Title] Environment ObservedWhere was the issue observed? (NA / CA / EU / AP / Demo) Account Name Account ID Is this a converted account?Yes / No / Unknown D... see more
🐛 Bug - Events being marked Definite is not being logged

Emma Whitlock | · 0 replies

Jira is already created: VOPS-10581, posting for visibility  Environment ObservedNA Account NameTacoma Venues Account IDaccount-1751-A Is this a converted account?No Issue ScopeAll users Event NameColumbiaXpo Event IDevent-69796-A W... see more
🐛Possible Bug - Shared Calendar View Fails to Connect to Outlook

Michelle Hannaford | · 0 replies

Environment Observed: CA Account Name: Lethbridge Convention and Trade Centre (Excite Lethbridge) Account ID: 694 Converted Account: No Issue Scope: All users Event Name: N/A Event ID: N/A Platform Area: Publish a Calendar Feature/Workfl... see more
🐛 Possible Bug - Deleting a Lead Source or Market Segment removes the item below it

Michelle Hannaford | · 2 replies

🐛 Possible Bug - Deleting a Lead Source or Market Segment removes the item below it- Environment Observed: NA- Account Name: Greensboro Coliseum Complex- Account ID: 9533- Converted Account: Yes- Date Converted: 7/1/26- Issue Scope: Multiple envir... see more
🐛 Possible Bug - Announce / On-Sale Dates Missing from Core Answered

Michael Becker | Edited · 5 replies

🐛 Possible Bug - Announce / On-Sale Dates Missing from Core Environment ObservedWhere was the issue observed? NA Account Name Hertz Arena Account ID account-4179-A Is this a converted account?No Date Converted (if known) Issue Scope Appears... see more
🐛 Possible Bug - 500 server error when crossing days in Day view for June 30th-July 1st Answered

Alex Weygandt | · 1 replies

Environment ObservedWhere was the issue observed? AP Account Name ILT Stadium Southland Account ID  account-2698-A Is this a converted account?Yes / No / Unknown Date Converted (if known) Issue ScopeHow widespread is the issue? One customer ... see more
Role Descriptions Not Being Displayed against Role in System Admin Answered

Duncan Hilliard | · 4 replies

🐛Possible Bug Environment ObservedWhere was the issue observed? (EU) Account Name Williams F1 team Account ID account-2228-A Is this a converted account?No Date Converted (if known) Issue Scope How widespread is the issue? (One customer / Mu... see more
🐛 Possible Bug - Search bug with Exhibitors

Alex Weygandt | · 0 replies

Environment ObservedWhere was the issue observed? NA Account Name WCD - Baird Center, Miller High Life Theatre, UWM-Panther Arena Account ID account-1521-A Is this a converted account?No Date Converted (if known) Issue ScopeHow widespread is... see more
🐛 Possible Bug - iCal links expiring

Luke Mintert | · 0 replies

  Environment Observed Where was the issue observed?  EU  Account Name- Monash University Prato Centre Account ID - account-626-A Issue ScopeHow widespread is the issue?  Multiple customers  Event Name - iCal Links Event ID - iCal Links ... see more
🐛 Possible Bug - Users logging in with SSO staying in a Pending status

Paige Philipps | · 1 replies

🐛 Possible Bug - Users logging in with SSO staying in a Pending status Environment ObservedNA Prod Account Name - University of Illinois Urbana-Champaign (Krannert Center for the Performing Arts) Account ID - account-9459-A Is this a converte... see more
🐛 Possible Bug - Booking Portal Branding Images Fail to Save with 500 Error

Rebecca Nolph | · 0 replies

Environment Observed: NA Prod Account Name: College of the Atlantic Account ID: account-8820-A Converted Account: No Issue Scope: One Customer, COA's accountEvent Name: N/A Event ID: N/A Platform Area: Booking Portal - Branding Feature/Workflow: U... see more
🐛 Possible Bug - Email Template Save Error - University of Notre Dame DeBartolo PAC

Michelle Hannaford | · 2 replies

🐛 Possible Bug - Email Template Save Error - University of Notre Dame DeBartolo PAC* Environment Observed   * NA* Account Name   * University of Notre Dame - DeBartolo PAC* Account ID   * account-9300-A* Is this a converted account?   * Yes* Date ... see more
🐛 Possible Bug - Error Processing New Email Template and Creating Booking Portal Site

Paige Philipps | Edited · 4 replies

🐛 Possible Bug - Error Processing New Email Template and Creating Booking Portal Site Environment ObservedNA Prod Account Name - Playwrights Horizons Account ID - account-8627-A Is this a converted account?No Issue ScopeOne customer but recre... see more
Ops Hub Event Outline Function Details default sorting by name instead of time?

Michael Becker | · 5 replies

This isn't necessarily a bug but more of a question around “is this working as designed” -When you add a Function Details box to the Ops Hub event outline, it defaults to sorting by name alphabetically. Would it make more sense to sort by time (by... see more
🐛 Possible Bug - In app Word editor behavior for Handlebars templates

Paige Philipps | · 7 replies

Environment ObservedWhere was the issue observed? NA Prod Account Name WCD Account ID account-1521-A Is this a converted account?Yes Date Converted (if known) 6.6.19 Issue ScopeHow widespread is the issue? Multiple users Event Name Milw... see more
🐛 Possible Bug - Emails saying they have been sent but not being received by recipients

Paige Philipps | · 16 replies

  Environment ObservedNA Prod Account Name - Hillsdale Conference Center Account ID - account-8499-A Is this a converted account?No Issue ScopeAmber and Michelle also noticed this issue. Amber has been testing this with one of her clients a... see more
Error copying an event Answered

Alex Weygandt | · 5 replies

🐛 Possible Bug - Error Copying an Event Environment ObservedWhere was the issue observed? NA Account Name: SoFi Stadium and Hollywood Park Account ID: account-1380-A Is this a converted account?No  Date Converted (if known) Issue ScopeHow w... see more
Insights not pulling in all text in single Instruction Description Answered

Luke Mintert | · 6 replies

🐛 Possible Bug - Insights not pulling in all text in single Instruction Description Environment ObservedWhere was the issue observed? NA  Account Name - The Harbor Center Account ID - account-6454-A Is this a converted account?yes Date Conv... see more
Exhibitor Store Cart Not Clearing

Ignacio Gargallo | · 2 replies

Please fill out the information below before sending to Development:  🐛 Bug - Exhibitor Store Cart Does Not Clear After Purchase Environment ObservedWhere was the issue observed? NA Account Name  WCD - Baird Center, Miller High Life Theatre, UWM... see more
🐛 Bug - Unable to add reports to report scheduler Answered

Emma Whitlock | · 3 replies

Already created Jira: VOPS-9396, posting here for visibility  Environment ObservedWhere was the issue observed? EU Account Name ACO - 24H du Mans Account ID account-114-A Is this a converted account?No Date Converted (if known) Issue ScopeA... see more
Bulk Edit / Adding Functions - Should Show on Calendar Auto Populate when 'performance' function type selected to fill field

Duncan Hilliard | · 1 replies

Environment ObservedWhere was the issue observed? (EU / Demo) Account Name Best Idea OÜ - Unibet Areana Account ID account-2098-A Is this a converted account?No  Date Converted (if known) Issue ScopeHow widespread is the issue? (Multiple cus... see more
Adjusted item does not have the cost on the Excel export from Financials

Alex Weygandt | · 6 replies

🐛 Possible Bug - Adjusted item does not have the cost on the Excel export from Financials Environment ObservedWhere was the issue observed? NA Account Name The Grocers' Company Account ID account-1394-A Is this a converted account?Yes - Priav... see more
Email Contents/Body Not Appearing in Elite Refer to Support

Luke Mintert | · 4 replies

🐛 Possible Bug - Email Contents showing in Postmark, but not in Elite Environment ObservedWhere was the issue observed? NA  Account Name - Herberger Theater Center Account ID - account-3216-A Is this a converted account?No  Date Converted (i... see more
🐛 *Bug* - Adding Bold formatting in Instruction Description creates a return after the Bold ends Refer to Support

Emma Whitlock | Edited · 0 replies

Jira has already been created, posting here for visibility: VOPS-8976 Environment Observed AP Account Name The Arthouse Hotel Account ID account-2205-A Is this a converted account? Yes Date Converted (if known) 19 Jan 2026 Issue Scope All users Ev... see more
Adjustments not displaying tax break down in Financials Details Charges Screen

Duncan Hilliard | · 1 replies

Environment ObservedWhere was the issue observed? (Demo) Account Name Z-Duncan Account ID account-958-A Is this a converted account? No  Date Converted (if known) Issue ScopeOne known so far but suspect many Event Name Slot 2 Event ID 6018... see more
Avails export - exporting in single pages Refer to Support

Michelle Hannaford | · 4 replies

🐛 Possible Bug - Avails export is condensing dates to single columns Environment ObservedWhere was the issue observed? NA/EMEA/Sandbox Account Name - Co-op Live - Eastlands Arena (EMEA), First & Goal - Lumen Field (NA), Sandbox Consulting TESTIN... see more
🐛 Possible Bug - Help Icon in new location Answered

Amber Lough | · 2 replies

  Environment ObservedWhere was the issue observed? CA Account Name Calgary Sports and Entertainment Account ID  account-114-A Is this a converted account?No Issue ScopeHow widespread is the issue? Unknown Was the issue reported by the clie... see more
Instruction Sets Not Saving Answered

Michael Becker | · 5 replies

🐛 Possible Bug - Instruction Set editing is not saving in Inventory & Prices Environment ObservedWhere was the issue observed? NA / Demo Account Name Enterprise Center / Stifel Theatre Account ID account-385 Is this a converted account?No Da... see more
Emails Not Logging When Sending Avails Refer to Support

Hayley Burkhardt | · 8 replies

🐛 Possible Bug  Environment ObservedCA Prod Account Name: Ottawa Senators Account ID: account-661-A Is this a converted account?No Issue ScopeAll users on account; unsure if this is happening to others. I don't have another Pro client to te... see more
Wings Event Center - Event Not Copying

Megan Max | · 23 replies

🐛 Possible Bug - Can't copy event and receive error message that reads, “An error occurred while processing your request.” Environment ObservedWhere was the issue observed? NA  Account Name Wings Event Center Account ID account-579 Is this a ... see more