🐛 Possible Bug - Announce / On-Sale Dates Missing from Core
Answered
🐛 Possible Bug - Announce / On-Sale Dates Missing from Core
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Environment Observed
- Where was the issue observed? NA
- Account Name Hertz Arena
- Account ID account-4179-A
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Is this a converted account?
- No
- Date Converted (if known)
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Issue Scope
- Appears to be multiple customers using Core - I checked 313 Presents and they have the same issue
- I checked some Pro/Premier accounts and the issue seems to be only related to Core accounts
- Live Entertainment is properly selected for the appropriate event types on their account.
- Event Name Alabama
- Event ID 4179-65-65-5761
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Was the issue reported by the client?
- Yes
- Client Contact Name (if yes) Scott Zimmerman
- Client Contact Email (if yes) ScottZ@HertzArena.com
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What’s the problem?
- Announce / On-Sale dates do not appear on the event slider for this account.
- Momentus Elite Feature Summary by Tier still shows that Core accounts should have Announce / On-Sale dates.
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Is the issue reproducible?
- Yes, I checked the A - SE Demo - Core Tier account and the Announce / On-Sale dates are missing there too
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Troubleshooting steps already taken
- Verified several events
- Verified event types with “Live Entertainment” selected in System Admin > Events
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Workaround identified?
- No
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Attachments available?
- Screenshots or videos: Included
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Zendesk ticket link (for Support use)
- This is the ticket that came through for Customer Success - if it's truly a bug, I'll let Support handle this: 392639: announce date/on sale date edit
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Elizabeth Fox can you take a look at this when you get a chance? This ticket is now a few days old so I'd like to get an answer back to the customer. Thank you!
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Hi Michael! I don't believe that is a bug - Core customers do not have Live Entertainment, and since the Core tier is being deprecated, they will have it when they upgrade to Pro with the new packaging at the next renewal period.
My guess is that chart you found in the KB may be old/outdated? I'm not sure why we would show On-Sale and Announce Dates or Live Entertainment flags if the customer doesn't have access to that feature. Unless there's some historical context I'm missing here - perhaps folks like Kristi Miles or Amber Lough or Hayley Burkhardt may know?
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Thanks Elizabeth. They do have dates already on their calendar but I see that they have always been Core. Below is a screenshot showing that they already have a Jeff Dunham date on their calendar for July 13th:
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Hey Elizabeth – Michael Becker is correct. Announce/On-Sale Dates were a part of all tiers of Elite and are shown as a separate option on the tier summary: https://elitesupportcenter.ungerboeck.com/hc/en-us/articles/18173681169687-Momentus-Elite-Feature-Summary-by-Tier. A lot of arenas/stadiums used this feature when utilizing Core, without needing the full Live Entertainment functionality so I don't believe KB is outdated in this case.
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Thanks! Sounds like you can raise a bug through support then.
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