🐛 Possible Bug - Error Processing New Email Template and Creating Booking Portal Site
🐛 Possible Bug - Error Processing New Email Template and Creating Booking Portal Site
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Environment Observed
- NA Prod
- Account Name - Playwrights Horizons
- Account ID - account-8627-A
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Is this a converted account?
- No
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Issue Scope
- One customer but recreated in Paige, Hayley, and Amber's Demo accounts
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Was the issue reported by the client?
- No - caught on client call about Booking Portal
- Client Contact Name (if yes) - Eva Rosa-Ferrera
- Client Contact Email (if yes) - erosa-ferrera@phnyc.org
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What’s the problem?
- I received a red snack bar stating “An error occurred while processing your request” when attempting to save a newly created email template and creating a Booking Portal site. The system would not create and save either request.
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Is the issue reproducible?
- Yes
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If reproducible, where?
- Demo (Also recreated by Hayley and Amber)
- Demo/Staging/Pitstop Account - account-10060-A
- Demo/Staging/Pitstop Event ID - In System Admin (not event related)
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Steps to reproduce the issue
- Navigate to System Admin, under Emails. Hit the plus button to create a new email template.
- Enter the required information into all fields. Hit save to create new template.
- Error appears.
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Navigate to System Admin, under Booking Portal. Hit the plus button to create a new site. - Enter the required information into all fields. Hit save to create new site.
- Error appears.
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Expected behavior
- It is expected the slider will save and close, creating a new email template or new booking portal site.
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Troubleshooting steps already taken
- I tried to reset the site multiple times.
- The customer tried on their account and they received the same errors.
- I tried in my Demo account and received the same errors.
- Amber and Hayley also received the same errors testing for me.
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Workaround identified?
- No
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Attachments available?
- Screenshots or videos: Included
- Zendesk ticket link (for Support use)
- https://ungerboeck.zendesk.com/agent/tickets/388461
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Paige Philipps This is confirmed a bug, can you push this to Support using the wheel cog on your above post?
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Hayley Burkhardt I have created Ticket #388461 using the wheel cog above. Please let me know if there are any additional steps or information needed. Thanks!
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Kristi Miles Can you or your team share the Jira number for this bug? Rebecca Nolph also has a ticket that needs to be submitted and we'd like to attach it to the same ticket for you. Thanks!
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This has been resolved in the latest minor update.
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