🐛Possible Bug - Shared Calendar View Fails to Connect to Outlook

Environment Observed: CA
Account Name: Lethbridge Convention and Trade Centre (Excite Lethbridge)
Account ID: 694
Converted Account: No
Issue Scope: All users
Event Name: N/A
Event ID: N/A
Platform Area: Publish a Calendar
Feature/Workflow: Connecting a shared calendar view from Elite to Outlook
Reported by Client: Yes
Client Contact Name: Deb Gordon
Client Contact Email: deb.gordon@excitelethbridge.ca
Problem: When attempting to connect a shared calendar view from Elite to Outlook, the system throws an error: "We can't add the calendar for [X] right now. Please try again later." Discovered live on a call with Lethbridge Convention and Trade Centre while impersonating Deb Gordon.
Reproducible: Yes
Reproducible Where: Demo, Sandbox
Repro Account: Demo environment; Sandbox Consultant Training account
Repro Event ID: N/A
Steps to Reproduce:
1. Impersonate a user (e.g., Deb Gordon) in Elite
2. Attempt to connect a shared calendar view from Elite to Outlook
3. Error appears: "We can't add the calendar for [X] right now. Please try again later."
Expected Behavior: Shared calendar view should connect to Outlook successfully without error.
Troubleshooting Taken: Tried a different browser/account
Workaround: No
Attachments: Included (video: https://us06web.zoom.us/clips/share/A2F3MRZKUVJXWkc1c1RxNkxUVUpmd05Jcm9BAQ; reference link: https://support.ca-venueops.com/accounts/account-694-A)

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