🐛 Possible Bug - iCal links expiring

• Environment Observed
  • Where was the issue observed?  EU 
  • Account Name- Monash University Prato Centre
• Account ID - account-626-A
• Issue Scope
  • How widespread is the issue?  Multiple customers 
• Event Name - iCal Links
• Event ID - iCal Links
• Was the issue reported by the client?
  • Yes 
• Client Contact Name (if yes) - Leonardo Tinti
• Client Contact Email (if yes) - leonardo.tinti@monash.edu
• What’s the problem?
  • iCal links synchronization keeps dropping
• Is the issue reproducible?
  • No
• If reproducible, where?
  • N/A
• Expected behavior
  • iCal links to not lose sync so frequently
• Troubleshooting steps already taken
  • We have had 
• Workaround identified?
  • Yes 
  • Keep inactivating and reactivating and readding the new link

Hi Elizabeth Fox 🙋‍♂️

Wanted to post in here to inquire about VOPS-9689.  Support has received quite a few tickets regarding iCal links losing sync, then going through the inactivate > reactivate > add new ical link to Outlook/Google process.  This seems to restore the synchranization, but clients are reporting after an unknown amount of time (this particular case was about a week and a half after restoring with synchronization dropping again).

Do you know if there is an amount of time we should expect this links to stay synced?
Would we need an enhancement request to get this iCal links to stay synced longer for clients?

We are hoping you can tell us more about the fix that will be deployed in VOPS-9689 and if it should help the iCal links retain their sync longer.

Thank you and please let me know if you have any quesitons!