Bug Report Form

Pinned

Linda Moyer

May 22, 2024 22:29

Use this form when posting in this topic - you can copy and paste it!

🐛 Possible Bug - [Title]

• Environment Observed
  • Where was the issue observed? (NA / CA / EU / AP / Demo)
• Account Name
• Account ID
• Is this a converted account?
  • Yes / No / Unknown
• Date Converted (if known)
• Issue Scope
  • How widespread is the issue? (One customer / Multiple customers / All users)
• Event Name
• Event ID
• Was the issue reported by the client?
  • Yes / No
• Client Contact Name (if yes)
• Client Contact Email (if yes)
• What’s the problem?
  • Describe the issue clearly and concisely
• Is the issue reproducible?
  • Yes / No
• If reproducible, where?
  • Demo / Staging / Pitstop
• Demo/Staging/Pitstop Account
• Demo/Staging/Pitstop Event ID
• Steps to reproduce the issue
  • Step 1
  • Step 2
  • Step 3
• Expected behavior
  •  
• Troubleshooting steps already taken
  • List everything that has been tried to this point
• Workaround identified?
  • Yes / No
  • If yes, describe it
• Attachments available?
  • Screenshots or videos: Included / Not Available
• Zendesk ticket link (for Support use)

• 

  Duncan Hilliard

  January 08, 2026 08:45

  Possible Bug - EMEA Booking Portals for the United Kingdom and the Republic of Ireland are showing the dates in US date format and not in the expected EMEA date format

  • Environment Observed
    • Where was the issue observed? EMEA
  • Account Name: Royal College of Physicians & Surgeons Glasgow
  • Account ID: account-1938-A
  • Is this a converted account?
    • Yes 
  • Date Converted (if known) 7 January 2026
  • Issue Scope
    • How widespread is the issue? All Users
  • Event Name NA
  • Event ID NA
  • Was the issue reported by the client?
    • Yes
  • Client Contact Name (if yes) Suzi Finlay
  • Client Contact Email (if yes) suzi.finlay@rcpsg.ac.uk
  • What’s the problem?
    • Describe the issue clearly and concisely
    • The date format in the EMEA Booking Portals for the United Kingdom and the Republic of Ireland is showing in US date format rather than EMEA Date Format. There are no options to change this in System Admin; they are picking up the main systems' regional settings, but are not being transferred over correctly
  • Is the issue reproducible?
    • Yes
  • If reproducible, where?
    • Demo 
  • Demo/Staging/Pitstop Account account-958-A
  • Demo/Staging/Pitstop Event ID NA
  • Steps to reproduce the issue
    • Log in to a booking portal
    • go to the date picker to choose a date
    • the dates are displayed in MM/dd/yyyy when the picker is closed
  • Expected behavior
    • The dates should be in the EU date format of dd/MM/yyyy
  • Troubleshooting steps already taken
    • List everything that has been tried to this point
    • Checking the regional settings in the main system
    •  
  • Workaround identified?
    • No
    • If yes, describe it
  • Attachments available?
    • Screenshots or videos: Included / 

    •  

      

  • Zendesk ticket link (for Support use)
  • I did ticket 377395 and was advised to add it here.
• 

  Linda Moyer

  January 08, 2026 14:29

  Duncan Hilliard Can you please copy your information and create a new post, rather than replying to the form? A new post will trigger notifications and keep the conversation focused.

Please sign in to leave a comment.