🐛 Possible Bug - Help Icon in new location

Answered

Amber Lough

February 20, 2026 20:50

 

• Environment Observed
  • Where was the issue observed? CA
• Account Name Calgary Sports and Entertainment
• Account ID  account-114-A
• Is this a converted account?
  • No
• Issue Scope
  • How widespread is the issue? Unknown
• Was the issue reported by the client?
  •  No
• What’s the problem?
  • When I am on the calendar view there is a new icon for HELP. It sits directly on top of the Create Event icon and Event Slider.
• Is the issue reproducible?

  • No-I haven't been able to reproduce but Michelle saw this behavior on Eastlands Arena in EMEA. I don't see it anymore on Calgary's account but I do have it in a recording and captured in image below.

    https://gomomentus.zoom.us/rec/share/FhObhQa5SGsGf8ZLYs4KmACvpRAoLQxFqrjK0O4efvK8MXbZ3lmhUPFQ02INcP0F.asZnPCuarSNOnTlk?pwd=DIAdq0F3j8MebO-XKQAAIAAAAKCQ_bHBLH4AapitwPoy3cU3P1EMSgWko0Ri6F851Df1QjL2828MlSDmfuIA045iizAwMDAwNA

• Expected behavior
  • I don't recall seeing anything about this being a new update but I didn't expect this help icon to be in the bottom right. Typically help is on the bottom left navigation.

• Screenshot attached

  

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• Zendesk ticket link (for Support use)

• Official comment

  

  Elizabeth Fox

  February 20, 2026 20:55

  Hey Amber Lough , this was identified internally this morning too; and has already been resolved for the interim.  It's an issue with the ZD embedded code and some changes happening with the support tool (Hope was able to revert the changes made earlier today with the tool that resulted in that button showing; and there will be a long-term solution to remove the embedded ZD code since it's no longer needed).  It shouldn't show anymore now, but if it does, please let Support know.  cc: Kristi Miles  Kevin Ernsberger   Thanks!
• 

  Emma Whitlock

  February 20, 2026 20:52

  Amber Lough This has already been caught and fixed so that's why you can't reproduce now!

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