Instruction Sets Not Saving

Answered

Michael Becker

February 12, 2026 19:27

🐛 Possible Bug - Instruction Set editing is not saving in Inventory & Prices

• Environment Observed
  • Where was the issue observed? NA / Demo
• Account Name Enterprise Center / Stifel Theatre
• Account ID account-385
• Is this a converted account?
  • No
• Date Converted (if known)
• Issue Scope
  • How widespread is the issue? Multiple customers
• Event Name Not an event issue, an Instruction Set - Inventory & Prices issue
• Event ID
• Was the issue reported by the client?
  • Yes
• Client Contact Name (if yes) Jessie Levine
• Client Contact Email (if yes) jlevine@stifeltheatre.com
• What’s the problem?
  • Currently unable to edit any instruction sets
  • Trying to remove old information from instruction sets and add new information - nothing is working, unable to Save
• Is the issue reproducible?
  • Yes
• If reproducible, where?
  • Demo
• Demo/Staging/Pitstop Account  CS - Scaled CS PAC account
• Demo/Staging/Pitstop Event ID
• Steps to reproduce the issue
  • Go into Inventory & Prices
  • Select an existing instruction set (in this case for Enterprise Center, select the “Draft Event Concert Stifel Theatre” instruction set)
  • Edit the set and try to delete the “Event Information” instruction set details - it will not allow you to save
  • You can also try adding in additional instructions under other categories and it still will not allow saving
• Expected behavior
  • It needs to save after editing - currently very difficult to work with customers on event detailing when instruction sets aren't working! :)
• Troubleshooting steps already taken
  • I have tried putting in blank spaces or placeholder text as well and that doesn't work
  • In this case, we are just trying to delete the event information instructions since those already appear on the event order in other places
• Workaround identified?
  • No
• Attachments available?
  • Screenshots or videos: Included: Instruction Sets not saving error.mp4
• Zendesk ticket link (for Support use)

• 

  Emma Whitlock

  February 12, 2026 20:36 Edited

  Hi Michael, this is a known bug from this post: https://documentus.zendesk.com/hc/en-us/community/posts/37669593674007-Can-t-add-multiple-instructions-at-a-time-to-an-instruction-set and is set to be fixed in 61. It is for any instruction with just a title and no description, current workaround is adding a comma or period to any blank descriptions.
• 

  Elizabeth Fox

  February 12, 2026 20:14

  Yep, exactly as Emma noted above - here is the Jira for reference: https://ungerboeck.atlassian.net/browse/VOPS-7219

  We're planning to push it out in the upcoming minor release (that field is being updated today, Emma, just so you know, you didn't imagine seeing 61 on the fix version :D … we've been pending scheduling of the minor release).
• 

  Michael Becker

  February 12, 2026 20:34

  Great news!

  However, in this case, we are just deleting existing fields and then trying to Save. Is that the same thing? I think that is slightly different than the workaround of adding a space but maybe not?
• 

  Emma Whitlock

  February 12, 2026 20:37

  When you delete the fields are any of the instructions in the set left with a blank description? It won't save if so.
• 

  Michael Becker

  February 12, 2026 20:38

  Ah yes, I believe they did have some other blank fields farther down the list. Thanks Emma Whitlock!

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