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WeTrack: Bug or Working as Designed

Post here to check if app behavior is working as designed or is a bug before entering a Jira issue. Be sure to follow the post form outlined in this article: https://documentus.zendesk.com/hc/en-us/articles/20841164547095-How-to-Post-in-Bug-or-Working-as-Designed-Forums.

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Bug Report Form

Linda Moyer | Edited · 0 replies

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Issue Summary Description: [Briefly describe the issue in 1–2 sentences] Business Impact: [Explain how this issue affects the customer’s operations or workflow] Environment Details Site URL: [Full address where the issue occurs] Affected User ... see more
"Privacy" field not copying from Incident when creating a Job Answered

Luiza Thummerer | · 3 replies

Description of the issue: "Privacy" field not copying from Incident when creating a JobZendesk Ticket Number: 396169Account name: Ottawa SenatorsRegion: CANClient version: 77.6Reproduction steps: 1. In the Test account, go to Incidents and add an ... see more
Saved Log List View Resets After Refreshing Page

Luiza Thummerer | · 1 replies

Description of the issue: Saved Log List View Resets After RefreshZendesk Ticket Number: 396057Account name: Ottawa SenatorsRegion: CAN Client version: 77.6Reproduction steps: 1. Go to Control > Logs Lists and click to add Filters. 2. Add any filt... see more
"Uptaded" column not displaying on Incidents report

Luiza Thummerer | · 1 replies

Description of the issue: "Uptaded" column not displaying on Incidents report Zendesk Ticket Number: 383374Account name: FIFA Region: EMEA Client version: 77.4Reproduction steps: 1. Go to Reports and click to Build New Report2. Select Control > In... see more
Display As for confidential types does not work

Anitha Khairnar | · 1 replies

Description of the issue: Display As for confidential types does not work Account name: Live Nation Australia Venues (Palais, Festival hall, Anita's) Region: APAC Client version:  Steps to reproduce: Login > Settings > Note that confidential typ... see more
Order of Incident tag is incorrect

Pushkar Barve | · 1 replies

Account name: Live Nation Australia Venues (Palais, Festival hall, Anita's) Region: EMEA  Environment Link: Customer: https://venuenationaus.wetrack.comSupport: https://supportteam.wetrack.com Description of the issue: Incident Tags are displa... see more
Hub-Level Incident Rollup Not Displaying - LegendsSaltLakeHub

Megan Fontenot | · 1 replies

Product / ModuleWeTrack – Hub / Incident ManagementClientLegends – Salt Palace Convention Center & Mountain America Exposition CenterEnvironment Hub: https://legendssaltlake.wetrack.com/157591fc-a858-48ad-bff3-dbef19b075a7/hub/home Salt Palace (C... see more
Users outside User Group being able to edit Job Categories assigned to specified groups

Luiza Thummerer | · 1 replies

Zendesk Ticket Number: 390972Account name: Fifa Region: EMEA Reproduction steps: 1. Sign in to https://supportteam.wetrack.com/2. Go to Profile > Settings > Employees & Departmental Areas.3. Go to Employees > User Groups > Luiza's Test and notice ... see more
User creating jobs with limited access

Anitha Khairnar | · 3 replies

Description of the issue: User creating jobs with limited access Account name: FIFA Region: EMEA lient version: 75.4 Steps to reproduce: Login into site as a user with below access; Jobs -> User can EDIT -> Just owned items Note that user is abl... see more
Can't draw area on map Refer to Support

Hayley Burkhardt | · 2 replies

Issue Summary Description: After my zone is drawn, I cannot add an area inside of it, system won't allow a save. Business Impact: Users cannot locate specific areas within a zone on a map affecting reporting. Environment Details Site URL: canad... see more
FIFA : Wetrack API issue

Pushkar Barve | · 2 replies

Issue Summary Description: Customer has raised a concern that when they try to fetch the data from API with multiple locations just one location is fetched. So customer wants to know the expected behaviour ?Now below is my concern.How to test this... see more
Rugby World Cup 27 Projects and Tasks inheriting filters from the Gantt View

Isaiah Otto | · 1 replies

Issue Summary Description: Planning > Projects and tasks is displaying the same filters that the Gantt view holds when moving between the Gantt and the Projects and tasks pages Business Impact: users may not understand that their results are fil... see more
Missing Incident History? Refer to Support

Hayley Burkhardt | · 1 replies

Issue Summary Description: On incidents, we seem to be missing history on when the incident was created. We noticed this missing in archived incidents. Business Impact: The team will archive incidents overtime but still need the historical threa... see more
Inactive Users Showing in @ Comments Refer to Support

Hayley Burkhardt | · 1 replies

Issue Summary Description: Inactive users are returning in the @ options when adding a comment on an incident. Business Impact: Inactive users should not be found; customer is nervous the inactive user, if added by accident, might still receive ... see more
No PowerBi option for 'planning' from the Hub - just Risks

Jordan Knezha | · 4 replies

Issue Summary  Description: PowerBI feed option for Planning not available in hub, but is available from site.  Business Impact: Customer is unable to create the PowerBI Feed they'd like to from within the hub. Environment Details  Site URL: ht... see more
Risk Profile Questionnaire Answers Missing

Heather Lightsey | · 1 replies

Issue Summary Description: Answers on the Risk Profile Questionnaire do not appear within the system itself. The only way to see the previously-entered answers is to download the risk profile report. Business Impact: Renders the customer unable ... see more
Update Project Start Date

Heather Lightsey | · 2 replies

Issue Summary Description: Is there a way to update a Project's Start Date? Neither the customer nor I can find a field at the Project level named "Start Date." Business Impact: Prevents them from creating tasks that happened before the Project ... see more
Error Message Appears on Incidents Page After ~10 Minutes of Inactivity - Alerus Center

Megan Fontenot | · 1 replies

 Description:Users receive an error message when the platform remains open but inactive for approximately 10 minutes. The page must be refreshed and users must navigate back to the incidents list to continue working.Business Impact:During live eve... see more
Synchronisation bug (missing objects) for Tahiti 2027

Celine Puech | · 1 replies

Issue Summary Description: Tahiti 2027 is experimenting same issues Arena Group had last year in June/July. Objects created are sometimes not appearing in dropdowns or details page (logs, checklists, departments, categories, tasks groups for eg).... see more
External User Job - No Option to Mark the Job as Complete

Edwin Hernandez | · 3 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/381905Account: FIFAArticles used in your research:https://wetracksupportcenter.ungerboeck.com/hc/en-us/articles/38282815685783-Share-Jobs-and-Incidents-with-External-UsersIssue Summary ... see more
Rate & Review Prompt Appearing During Incident Creation

Megan Fontenot | · 4 replies

Issue SummaryDescription: While actively entering incident data, a “Rate & Review” prompt appeared mid-entry.Business Impact: Customer feedback shared that this disrupts workflow during live event documentation and creates user frustration. During... see more
Location Manager - unable to see satellite imagery and unable to draw exterior areas outside of the zone

Michael Becker | · 0 replies

Issue Summary Description: Landers Center is trying to map their zones and areas. However, we cannot see the satellite imagery on the mapping interface to properly map certain areas. We also cannot map outside of the zone when we have parking lot... see more
Unable to Attach SharePoint Document Links to Project Attachments

Edwin Hernandez | · 5 replies

Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/380586Issue SummaryDescription: Users are unable to attach a link to a SharePoint document. When attempting to save the link, the system displays a warning message ("Link is Required") a... see more
Unable to import a Task Group - when the associated Project name contains an “&”

Edwin Hernandez | · 2 replies

Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/379698 Issue SummaryDescription: Users are unable to import a Task Group when the associated Project name contains an “&”. The system error does not indicate that special characters are ... see more
% Completed on a Task does not Automatically Update

Duncan Hilliard | · 4 replies

Issue Summary Description: When a Task is set to complete, the % complete does not automatically update to 100%. When sub-tasks linked to the task are completed, the % complete does not automatically update to an appropriate % based on the number... see more
Risk Module: Issue/Risk/Opportunity Label at the top of the form does not update automatically

Duncan Hilliard | · 1 replies

Issue Summary Description: When a Risk is changed to an Issue, the label still says ‘Risk’ until the user either refreshes the screen or clicks on ‘back’, goes to issues and selects the item Business Impact: [Explain how this issue affects the ... see more
Subtask Tag Not Updating in API

Heather Lightsey | · 1 replies

Issue Summary Description: FIFA is reporting that they tagged a subtask under a certain tag then removed it, but the API is still showing the subtask as tagged. Business Impact: Incorrect information if the subtask is appearing under an irreleva... see more
Upper Jobs List page details, such as filters and search bar, not showing up for General Users with edit access to own items only

Luiza Thummerer | · 2 replies

Description of the issue: Searching and filter tools not showing up for General Users with edit access to own items onlyZendesk Ticket Number: 377658Account name: Fifa Region: EMEA Client version: 76Reproduction steps: 1. Go to Profile > Settings ... see more
Alerus Center: Board View Checklist Validation Bypass Issue

Megan Fontenot | · 5 replies

Issue SummaryThe team thinks we might have found a bug in the board view of the Alerus Center's WeTrack system. Jobs can be marked complete even if required checklist items are unfinished. This bypasses validation that works correctly in the detai... see more
Alerus Center: Notification Inconsistencies Between 'Enter' vs. 'Add Details' Submission Methods

Megan Fontenot | · 7 replies

Issue SummaryThere seems to be an inconsistency in how notifications are triggered depending on the method used to submit incidents. Specifically, push and email notifications behave differently when an incident is created by pressing Enter versus... see more