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Unable to Attach SharePoint Document Links to Project Attachments

Edwin Hernandez

Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/380586

Issue Summary
Description: Users are unable to attach a link to a SharePoint document. When attempting to save the link, the system displays a warning message ("Link is Required") and prevents the attachment from being added.

Business Impact: This issue prevents users from attaching SharePoint document links, limiting their ability to reference external documentation within Projects.

 

Environment Details

 

Reproduction Steps

  1. Log into: https://supportteam.wetrack.com/ > Login: I used my support user credentials
  2. Navigate to Planning > Projects & Tasks > Click Add to create a new Project
  3. In the Add Project window, enter a Title, add a date and owner, then click Save & View Details. > The Project will be created
  4. Open the newly created Project and go to the Attachments tab. > Click the 'Or add a link' link
  5. In the Add Attachment window, paste the link into the Link field and enter a Title, Description, and Document Category.
  6. If the link points to a SharePoint home page, it saves successfully. If the link points to a SharePoint document, the system displays the warning: "Link is Required" and prevents saving the attachment. See screenshot ImportTaskGroup1.png
  7. The error message is not descriptive and does not confirm if links to documents are not supported.

  8. I tested locally using Bitly to shorten the link; shortened links save successfully.

     

Verification

Reproduced on: Both Customer and Support site

Notes: This may be related to a similar enterprise case I previously worked, but I am not 100% sure. Please advise whether this behavior is working as designed or if an enhancement request is needed to support SharePoint document links. Please see: https://documentus.zendesk.com/hc/en-us/community/posts/29596442297367-External-Links-on-Account-Portal-Server-Error-401-Unauthorized

 

Behavior Description
Actual Outcome: When attempting to attach a SharePoint document link, the system displays "Link is required" and prevents saving. The error message does not clearly indicate whether SharePoint document links are unsupported.

Expected Outcome: The system should support attaching SharePoint document links OR Display a clear validation message indicating that SharePoint document links are not allowed as attachments.

 

Supporting Evidence

Screenshots: SharePointDocumentLinksError.png

Local Recreation Video: SharePointDocumentLinks.mp4

Customer Recreation Video: https://share.birdie.so/i/WErtOB48

Tags: Cathy Herrick Jonathan Schmidt Vernica Lodha 

Comments

5 comments

Date Votes
  • Vernica Lodha

    Hi Edwin. I did try and can see sharepoint links are not supported even though onedrive works. It is surely weird. I have reported in internally to the QAs and will come back when i know more. thanks

  • Celine Puech

    it's not depending on sharepoint or onedrive, the error comes when the url link is too long.

  • Edwin Hernandez

    Hi Vernica Lodha - I just wanted to check in and see if you have receive any updates from QA regarding this case. Thank you!

  • Vernica Lodha

    I had already marked you on the Jira for this, Edwin Hernandez .
    This has been added to next sprint and will be available in a month's time - during the next planned release. The problem is with special characters not being recognised - like %

    Jira here - https://ungerboeck.atlassian.net/browse/WTB-2973

  • Edwin Hernandez

    Hi Vernica Lodha – I have linked the ZD case and updated the client. Thanks!

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