Minka Verkaar | Edited · 7 replies
Hi team, I have two questions regarding the (new) Change Tracking: the column 'Notes' shows a Note-Symbol in the first line, but the column Note Text is empty. There is no option to click on the Note (to Edit/Read). What are the criteria to show t...
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Rob Rebman | · 3 replies
I want to place 50 chairs in a theatre style setup which is an arc shape. So basically telling ED to place 50 chairs in a "shape arc" theatre style. I am aware of the "Shape arc" features to quickly create such an arc theatre style setup. However...
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Francesco Torchia | · 2 replies
Description of the issue: Exhibitor field changes not applying despite "Changes Saved" message pops-up
Account name: Svenska Mässan
Region: EMEA
Client version: 26.2
Steps to reproduce:- From Main Menu go to Service Orders and search Order 72873...
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Anitha Khairnar | · 1 replies
Account name: MCEC
Region: APAC
Client version (Enterprise):26.2
Description of the issueWhat does the client want to do? Why do they want to do this?
Customer want to update existing asset with new description.
Qn: What columns are needed in the...
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Chanh Huynh | · 3 replies
My customer H3 has a contracted catering partner who is contracted to end of 2027. They would like to know if there was a way of restricting them from being able to see events that are in the calendar beyond 2028. There is a current access privile...
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Minka Verkaar | Edited · 13 replies
Hi team,I have question how the fields Base Cost and Base Price are designed when it comes to Tier Pricing. In the screenshot below coming from the Price List, I have a Base Cost and Base Price based on a single item. This works as expected. Now, ...
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Dominik Obelöer | · 7 replies
Description of the Issue:In the Function under General you'll have the Space Field.When you then go to the Notes, you can add three Fields for Spaces. Especially "CC025_SPACE" but those Fields will remain empty.Why are those fields differing and w...
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Jillian Stangret | · 2 replies
I have several customers asking about enhancements coming for Mobile Work Orders. I see it on the Q3 roadmap. Anything that can be shared with customers at this time?
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Dominik Obelöer | · 3 replies
Description of the Issue:When in the general View for Work Orders and the Work Order has a Document, there will be a column for the Order Document. Though it is not possible to add this as a Tab in the Split View or in Edit Work Order. Also when s...
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Dominik Obelöer | · 2 replies
Description of the Issue:The client wants to copy fulfillment orders but without the Payment Plan setting which the original order had. Due to internal information this can be setup via order processing configurations but I was not able to check t...
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Martin Stephens | · 1 replies
I have been having good success with Manitoba on a novel approach to activity management and wanted to share our approach.We are using activities to track when important department workflows are being completed. For the Activity description, we ...
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Anthony Costantino | · 4 replies
We are implementing Catering at Google's London offices. They've provided a menu that contains Full Day Packages. Below is a screenshot. It contains items for breakfast, items for mid-morning break, items for lunch, and items for mid-afternoon bre...
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Afreen Ashfak | · 6 replies
Hi team,I recently ran a demo on Smart Imports with a client (MBS), and they asked whether we have a documented list of fields that Smart Import functions support.I checked Confluence and the Support Center but wasn’t able to find a definitive or ...
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Anthony Costantino | · 2 replies
Samy Kheloufi Minka Verkaar @... Daniel Bisson-Routhier Celine Puech Duncan Hilliard I'm working with Google's Catering team on setting up their London office for ordering F/B. They shared how they want to track item unit costs. They don't seem to...
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Himanshu | · 3 replies
Account name - Not Applicable specifically but if need be - VenuesLive
Region - APAC
Client version (Enterprise) - 25.4
Description of the issue: Customer would like to allow an option on customer facing portals such as Exhibitor Service Center ...
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Stefanie Koffler | · 4 replies
How do customers with “Basic Inventory” adjust the Current Balance (quantity) of an inventory item? Do they have access to Receipt & Return Inventory Transactions; or do they change the Current Balance field on the inventory item screen to adjust ...
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Minka Verkaar | · 2 replies
Hi team, I have received a question related the Automatic Function Change Notes. This works as expected, but I would like to know what exactly should be tracked and what not. According to the Support Centre, it should track: I am curious to the ‘...
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Anthony Costantino | · 3 replies
Client prefers/expects to generate a F/B Work Order for the f/b items to deliver to a booth. They expect individual Work Orders for each date that booth has a delivery during the event. If an exhibitor orders cookies delivered each day, Mon, Tue, ...
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Dominik Obelöer | · 5 replies
Description of the Issue:The client wants to use the “Header only” option for Price List Items which belong to a Package but the field is greyed out / cannot be selected.What exactly determines usage of this checkbox?I tried to follow this article...
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Jillian Stangret | · 2 replies
MECA is asking: "We need our clients to get a fully itemized invoice from us. I was hoping to a find a way that the A/V company would not need to do a 'full' dual entry in their own software as well as Momentus. Is there any way to import or use ...
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Dominik Obelöer | · 7 replies
Description of the Issue:As I understand it after doing some research and seeing what the client used to do, there are two ways to change the Function Colours. 1. Best Practice seems to be the setting via Event Management Configuration2. There is ...
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Anthony Costantino | · 9 replies
These three fields are available in the Edit Electronic Signature Profile page. They're not on default layouts but are available to add to the layout and they accept inputs. This begs the question, what do these do? anything? (i have an extremely ...
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Heather Lightsey | · 2 replies
Account name: Minnesota State Fair
Region: US
Client version (Enterprise): 25.4.2026020501
Description of the issueWhat does the client want to do? Why do they want to do this?The customer has the wrong resource assigned to an inventory item. Whe...
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Chanh Huynh | · 9 replies
Hi team. I am working on configuring mobile work orders for a customer and could not locate the ideal dimensions for the banner size in the configuration documentation. The one supplied by the customer makes the image appear tiny in the mobile vie...
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Jillian Stangret | · 2 replies
Nashville Music City Center has asked if there is a way to export their current Room Diagramming drawings from Momentus so they can load them into Event Draw when they integrate. If yes, they are looking for the steps they would take and what form...
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Himanshu | · 5 replies
Account name - Royal Agricultural Society of New South Wales (RAS)
Region - APAC
Client version (Enterprise) - 25.3 (Wave 4)
Description of the issue - Internal maintenance requests submitted via ESC (Internal Repair portal) require requesters to...
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Katie Eisenbath | · 5 replies
Georgia World raised a question today asking if ESC can impose Order Minimums. For example, they will accept catering orders ONLY IF the order totals $250 or more. So if someone places an order and it is only $150, there needs to be a “gap fille...
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Andrea Diaz Kowalski | · 5 replies
Hi - Is it possible to set up activities and checklist items so that when the recipient is initially unknown, they can be assigned to a dummy account, and then automatically reassign to the Event Coordinator once they are assigned to the event?Let...
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Laura de Jong | · 7 replies
Hi team,Is indeed the intention of Change Tracking that it is only accessible via a Professional license? According to our best practice for Delivery and Operational departments (Work Orders - Work Order Items - Mobile Work Order) assigning an Exp...
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Joel Nisbett | · 5 replies
City of Sydney says “To meet HVNL regulations, I need to record the weight of each inventory item and get a total weight of each service order.”I believe it would be fine to store the weight value at the inventory item OR resource level. Just need...
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