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Event Management & Operations: Best Practices

All Refer to Product Ideas Investigating Refer to Support Answered Newest post Recent activity Votes Comments
Change Function Colour in Event Refer to Support

Dominik Obelöer | · 7 replies

Description of the Issue:As I understand it after doing some research and seeing what the client used to do, there are two ways to change the Function Colours. 1. Best Practice seems to be the setting via Event Management Configuration2. There is ... see more
Package Model Action Buttons Refer to Support

Amy Durbin | · 3 replies

The Venetian uses Modeling and they would like to know if there is a way to sort or eliminate some of the action buttons in the Model drawer.   From the Service Order Item they select View - Model.   Once the Model drawer opens, they'd like to onl... see more
Re-Do cancelled Work Orders from cancelled to completed Refer to Support

Dominik Obelöer | · 18 replies

Description of the Issue:The client has accidentally cancelled a bunch of work orders and wants to re-do this now so they get set back to completed. As far as I know this can only be done by deleting the actuals and then complete the work orders a... see more
Invalid User Defined Field with copying event Refer to Support

Joppe Borsboom | · 2 replies

Account nameEPFL   RegionEMEA  Client version25.12025032001 (debug)24.42025010801 (PROD)  Description of the issueCustomer is trying to copy an event, but receives the error message "Invalid User Defined Field". It is not mentioned which UDF or v... see more
Order Processing does not work in OSB Refer to Support

Minka Verkaar | · 13 replies

Hi team, I am implementing OSB with Order Processing for one of our customers. I have the application up and running, but the Order Processing Part does not work. When I click on the links, nothing happens. (same with the prompt with the question ... see more
Update Department on Closed Orders (When Unable to Synchronize Resources) Refer to Support

Heather Lightsey | · 6 replies

Zendesk Ticket: 341924 & 341148Account: Calgary Exhibition & Stampede; LUKOM Ludwigshafener Kongress- und Marketing GmbHRegion: US; EMEAArticles used in your research: Synchronize Resource Items General:Business impact if not resolved: Resource no... see more