Upsell Items for Public Facing Applications
- Account name - Not Applicable specifically but if need be - VenuesLive
- Region - APAC
- Client version (Enterprise) - 25.4
- Description of the issue:
- Customer would like to allow an option on customer facing portals such as Exhibitor Service Center or Suite Management where they can upsell the items as addon.
- What does the client want to do? Why do they want to do this?
- The customer would like to allow to promote items for selling
- What you've already tried or suggested. Why does this not work?
- Nothing suggested to customers. I was reviewing this post on community which may provide ambiguity that upsell is available for public facing applications. While part of is true and only available for Online Event ordering from my testing but not for any other portals.
- Reviewed ESC and OEO Configuration and public facing portals to verify the behaviour.
- My understanding is addons is not supported on customer facing portals except OEO - is that correct.
- Do we anticipate to have this functionality on other current customer facing portals or if we are reconsidering the overarching theme of portals under Event Hub? - which means this won't happen for the near term.
- Business impact if not resolved
- Revenue and Margin by unable to promote items which may be sold as a part of digital journey
- Attach relevant files (such as screenshots)
- Online Event Ordering Portal > upsell available on OEO
- Links to articles where you've looked for solutions and also other steps you've taken to research the issue.
- Community Post - https://momentus.joinzealot.com/HomeDesktop/Community/Post/f61896d6-5073-4274-8bf1-41423b759921?groupId=cebcd279-3166-4679-8c4c-c5d0d79ff948
- Upsell Items - https://supportcenter.ungerboeck.com/hc/en-us/articles/4423258891799-Upsell-Items
- Online Event Ordering Overview - https://supportcenter.ungerboeck.com/hc/en-us/articles/5099541061911-Online-Event-Ordering-Overview
Martin Wooding Pieter Du Plooy - I believe you may have some insights!
-
Himanshu did you search documentus for previous posts?
I did a search, and found some previous posts related to upsells in ESC:
https://documentus.zendesk.com/hc/en-us/community/posts/23990108709015
https://documentus.zendesk.com/hc/en-us/community/posts/31620164235415
https://documentus.zendesk.com/hc/en-us/community/posts/32274545689879
https://documentus.zendesk.com/hc/en-us/community/posts/35303956186519
(And there are other posts)
-
Himanshu upsell items are supported in ESC and Suite Management. They are setup on the price list.
-
Thanks Seth Halvaksz & Martin Wooding for your help.
We might discuss this further with ICC and VenuesLive who raised this to get clarity on the outcome they were experiencing. Jas Flora
Please sign in to leave a comment.

Comments
3 comments
Date Votes