Pushkar Barve | · 0 replies
Account name: World Rugby
Region: EMEA
Environment Link: Customer: https://wc27.wetrack.com/Support: https://supportteam.wetrack.com
Description of the issue
What does the client want to do? Why do they want to do this?
Login to support sit...
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Léa Bourgeois | · 2 replies
Hi Vernica Lodha !I have a last-minute incident demo request for tomorrow for a prospect in Saudi Arabia.As we sometimes there are some technical restrictions in the middle east, can you please confirm to me that we can use the public incident rep...
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Anitha Khairnar | Edited · 2 replies
Account name : HOST BROADCAST SERVICES (HBS) AG
Region: EMEA
Client version (Enterprise)
Description of the issueWhat does the client want to do? Why do they want to do this?
Login > Project &Tasks> Tasks > Click on the edit display. Note that th...
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Luiza Thummerer | · 2 replies
Description of the issue: Filter Confidential Risks for executive presentations Zendesk Ticket Number: 386338Account name: FIFA Region: EMEA Client version: 77.2Reproduction steps: 1. Go to Risk > Risks & Issues. 2. Click on Filters and notice th...
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Léa Bourgeois | · 1 replies
Hi Vernica Lodha !I have been asked if we manage “priority SMS” when chatting in the incoming reports.I would say no, but I am wondering if there is maybe an option to do it.Could you please let me know if this is managed ?thanks !Léa
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Léa Bourgeois | · 1 replies
Hi Vernica Lodha !I demoed wetrack to a prospect who really liked it but asked me if we have a limitation in terms of number of incoming reports we can receive in the system.I would say we don't as I haven't seen this limitation in the FAQ, and I ...
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Shelby Staudacher | · 9 replies
Account name: HOST BROADCAST SERVICES (HBS) AGRegion: EMEADescription of the issue: How to un-archive an Event in WeTrack?What does the client want to do?: Customer needs to be able to un-archive or restore an Event that was archivedWhy do they wa...
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Hayley Burkhardt | · 4 replies
Hi folks! Our friends at PavCo are in need of a PIA prior to go live in WeTrack, this was their message:“Before we go live in February, we must complete a PIA due to the introduction of this new system and our plans to collect data. (The joys of ...
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Luiza Thummerer | · 3 replies
Description of the issue: User needs indicators with 2 unit types (passenger and distance units) and there are no rail transportation listed on Suggested Indicators Zendesk Ticket Number: 371807Account name: https://uksevents-wtttc.wetrack.com/Reg...
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Pushkar Barve | · 3 replies
Customer asks for guidance on how to structure indicators for emissions calculations in cases where Climatiq requires two variables combined (not just one).
For freight, Climatiq expects inputs in tonne-kilometres (weight × distance).
For flights,...
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Samuel Davidson | · 7 replies
I have 2 questions regarding Indicators
Can Indicators be created and then set on multiple events? Or will an individual indicator need to be created and set on each event? Could the indicators be exported and then update the Event and then re-im...
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Joppe Borsboom | · 3 replies
In #365007, a user has asked assistance with adding Dependencies in the Gantt Chart view. They followed instructions in the article Dependencies in the Gantt, but were unsuccessful.The article states clearly: You must be assigned 'Gantt Editor' ro...
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Celine Puech | · 2 replies
Hello team, I'd like to know the difference between all attachments and shared resources in the Document Manager please. What would be the use case for the "shared resource" feature and applications of this feature. Thanks.
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Celine Puech | · 7 replies
Hello, is there a list of the countries where the WeTrack mobile app is available, and which clusters are available in those countries? Our customer, EMEA based, does jobs internationally and may need local stakeholders to install the mobile app f...
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Vernica Lodha | · 1 replies
WeTrack has a PEAPS module that allows control room to send tasks to folks not on WeTrack, such as volunteer needs to setup a table in Room 2.This module is not sold anymore and we will integrate it with existing WeTrack functionality by early nex...
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Cathy Herrick | · 1 replies
Issue Description: When reviewing a Gantt through a Hub - is is possible to sort by account so all tasks are grouped together for the account instead of by start date?The KB articles describe how to create a view and I see how to filter the view o...
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Cathy Herrick | · 2 replies
Issue Description: Can the Mobile App Icon be changed more than once after initial setup? How is that done (is it the same as updating the account icon)? Are there any best practice recommendations for managing icons/icon updates with the mobile...
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Pieter Du Plooy | · 0 replies
Is there a quick easy way to import tags? Sometimes customers have many tags. Example, one of my new clients have legal reference as a Task Tag. There are 146 legal references. If not, could it be considered for a future version?
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Stephanie Renken | · 1 replies
A customer with Host Broadcast Services has asked this:Is there a process/way for a normal account user to archive one milestone? They don't want to delete some milestones for further event, so the archive is a good solution, but only the admin ac...
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Stephanie Renken | · 3 replies
Account name Arena Group
Region EMEA
Description of the issueA user receives an Inactive User message when trying to use WeTrack if they had closed their browser window down from the previous session. In order to sign in again, they need to reset...
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Emma Whitlock | Edited · 7 replies
Do we have a list anywhere of all of the venues/accounts that are using WeTrack? The site URL is a field on all of the bug report/question forms and I can't find where I can find those. Also it would be helpful to know which are hosted by us vs se...
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Emma Whitlock | · 1 replies
World Rugby is asking to add the Planning module to the options for feeds in the PowerBI integration. They only have “Risks & Actions” as an option. When I try to go and look on the support sandbox, I have 8 options to pick from instead of just 1....
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Samuel Davidson | · 5 replies
Account name: FIFA
Description of the issue
Users were set to inactive by the system
Can we see why these users were set to inactive? Does this show on any logs?
Are there circumstances where the system can set users to inactive? example would b...
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Shelby Staudacher | · 2 replies
Account name: World RugbyRegion: EMEADescription of the issue: Does "Just Owned Areas" mean only the Functional Areas the User is assigned to or only Items a User is tagged against? See screenshot below for full question from the customer. What do...
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Heather Lightsey | · 3 replies
Issue Description: Can tasks that have been deleted be restored? A user deleted a task on 12-Nov from a project and the customer is asking to have this task restored. Is this possible and if so, what is the process?Zendesk Ticket: 336070Client Acc...
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Joshua Nelson | · 2 replies
Hello, Is it possible to export all tasks and projects from a customers database to excel? Zendesk ticket where customer asked: Ticket: Export to Excel – Momentus Support Center – Zendesk@...
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Cathy Herrick | · 1 replies
Support has received 2 tickets announcing new sales: https://ungerboeck.zendesk.com/agent/tickets/331628 and https://ungerboeck.zendesk.com/agent/tickets/331625What process does WeTrack currently follow for applying new licensing?@... and @...
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Joshua Nelson | · 2 replies
It sounds like an odd question, however I have a user who would like to change their email but cannot. Is there a way to do this?
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Yücel Gülmez | · 7 replies
Hello all qqa customer inquired the following scenario for indicators in the sustainability module?they have spaces 1, 2 and 3 all in the same building. each has their own electricity meter. Space 1 and 3 host event AX and Space 2 hosts event XYWh...
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Cathy Herrick | · 2 replies
World Rugby are trying to report on the full incident history but are finding that they can only see the last status or headline and not what an incident may have first been logged at.I attempted testing to put together a report for this but found...
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