Users set to Inactive by system
- Account name: FIFA
- Description of the issue
- Users were set to inactive by the system
- Can we see why these users were set to inactive? Does this show on any logs?
- Are there circumstances where the system can set users to inactive? example would be due to not logging in after a certain period?
- Business impact if not resolved: Users will not be able to log in
- Attach relevant files (such as screenshots)
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@...
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I have a related question.
If users are made inactive, is it expected that they are still displayed in some views but not in other views?
For example, would they show up in the History, All Action Report, an export of risks and actions, but not be listed in the Actions tab of the issue and when searching the action?
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@... Just wanted to follow up on this. Thank you!
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@... - Sam's SLA for FIFA is expiring soon.
Are there any system auto-actions regarding making users inactive (such as they have not logged in within 90 days)?
Would a user becoming inactive show on any logs that we can have FIFA review to answer their questions about this?
Thanks!
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For Sams qs -
- Can we see why these users were set to inactive? Does this show on any logs?
We cannot see changes to the settings through the system UI. These changes would need to be completed by an admin. I am checking with our friends in SRE if they can see this information, support can also raise a request with SRE
- Are there circumstances where the system can set users to inactive? example would be due to not logging in after a certain period?
No there needs to be a change made to the user in user settings to make them inactive, they do not turn inactive after X amount of days or otherwise
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