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Event Management & Operations: Bug or Working as Designed

Post here to check if app behavior is working as designed or is a bug before entering a Jira issue. Be sure to follow the post form outlined in this article: https://documentus.zendesk.com/hc/en-us/articles/20841164547095-How-to-Post-in-Bug-or-Working-as-Designed-Forums.

All Refer to Product Ideas Investigating Refer to Support Answered Newest post Recent activity Votes Comments
Dictionary Phrases Event Portal

Dominik Obelöer | · 1 replies

Description of the Issue:For the Event Portal the client uses their custom german dictionary:In the Event Portal are phrases like “unassigned” or “undefined”:On the left Organisation4, Catering4 and Unassigned1 are further examples.When searching ... see more
Inactive resources being retained as active price list items

Anitha Khairnar | · 3 replies

Description of the issue: Inactive resources being retained as active price list items Account name: RFAL Region: APAC Client version: 26.1 Steps to reproduce: Main menu > Pricelist ex: 'Theatre Price List FY 25/26' Note two resources > one acti... see more
Brands data not displayed in Exhibitors

Joppe Borsboom | · 2 replies

Zendesk Ticket: #389115Account: GL EventsRegion: EMEA GeneralBusiness impact if not resolved: Brands can't be displayed from the exhibitor.Short Summary of issue (issue description): Brands are not displayed in the exhibitor feature, but the event... see more
Booking usages get ignored when using scripting functions

Francesco Torchia | · 3 replies

Description of the issue: The customer reported an issue scripting multiple function usages. When they try to script the function named "Konferenslokaler (RB)" for the usages IN , RIV and GEN, then usages IN RIV are never created. Account name: S... see more
System fields on Event level are not populated

Laura de Jong | · 8 replies

Hi team,My customer is trying to create some views and reports and it happens that 6 fields on Event Level are not populated where you would expect numbers coming out. Ordered Margin Field Key: 385145Ordered Cost Field Key: 370076Ordered Revenue F... see more
Event portal video links does not work for embed you tube videos

Anitha Khairnar | · 5 replies

Description of the issue: Event portal video links does not work for embed you tube videos as well. Customer is unable to use video functionality in EP Account name: BCEC Region: APAC Client version: 26.1 Steps to reproduce: Login and Edit event... see more
UDF - Content can be entered but will not safe

Dominik Obelöer | · 3 replies

Description of the Issue:In the Service Orders the client uses the Field for Service Order Inline Note “Rechnungs-/Gutschriftennotiz” (Invoice/Credit Note).In Edit Service Order you can select the Field and Edit Text to it but once you Save the ad... see more
Performance issue with adding or deleting Service Order Items

Joppe Borsboom | · 3 replies

Zendesk Ticket: #386878Account: Europa-ParkRegion: EMEAArticles used in your research: Add and Manage Service Order Items GeneralBusiness impact if not resolved: The process of adding or deleting Service Order Items is taking significantly longer ... see more
Adding Other Actual to Work Order Results in Incorrect Item Status

Heather Lightsey | Edited · 3 replies

Zendesk Ticket: 386441Account: Boise CentreRegion: USArticles used in your research: Work Order Item Actuals, Complete Work Orders and Work Order Items, Using the Work Order Items Page General:Business impact if not resolved: Leads to a lot of ree... see more
Responsibility Distribution not working when only Space Level 1 is configured

Nicole Loh | Edited · 13 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/386384Account: Victorian Convention and Event Trust (MCEC)Region: APACArticles used in your research: https://supportcenter.ungerboeck.com/hc/en-us/articles/204554928-Departments#h_01JBM... see more
OEO Web Themes are not displayed as configured including logo and color scheme Refer to Product Ideas

Anitha Khairnar | · 11 replies

Description of the issue: OEO Web Themes are not displayed as configured including logo and color scheme Account name: Doltone House Region: APAC Client version: 26.1 Steps to reproduce: Main Menu > go to 'Web Themes'. EDIT on the Web Theme ‘DHG... see more
Incorrect time unit calculation when service item ends exactly at midnight

Francesco Torchia | · 6 replies

Description of the issue: The customer has reported an erroneous time unit calculation at certain condition. So when a Service Order item ends exactly at midnight, then invoice and time units are doubled. The enterprise currently treats multi-day... see more
Required field for Service Order Items in certain layouts

Joppe Borsboom | · 1 replies

Zendesk Ticket: #384759Account: Messe BremenRegion: EMEAArticles used in your research: Custom FieldsTier 3s: Pieter Fourie Mike Schepker Satya Ram Nukala  GeneralBusiness impact if not resolved: Users with this profile cannot add service order it... see more
Service Order Items - Billable is greyed out Answered

Francesco Torchia | · 6 replies

Description of the issue: After copying an event, the customer noticed that the ‘Billable’ checkbox in the ‘Room bookings’ service order items is greyed out.This also happens when they delete the ‘Room bookings’ and re-enter them. All other items... see more
OEO: adding orders to payment plans - missing add payment schedule

Chanh Huynh | · 2 replies

For my OEO customer, there is the ability to check a box in Order Processing Configuration in the Payment Schedules tab to add order to a payment plan, however it seems to be missing the Add Payment Schedules so that it can use the right payment s... see more
Smart Import Functions previews display incorrect dates despite locale settings Answered

Heather Lightsey | · 1 replies

Zendesk Ticket: 380381Account: MomentusRegion: USArticles used in your research: Import Functions Using Smart Import General:Business impact if not resolved: It impacts the demos we give to customers and prospects when demoing Smart Import Functio... see more
Mobile Work Order - Assign To

Francesco Torchia | · 12 replies

Description of the issue: when selecting two or more work order items and choosing “Edit Multiple,” it indicates that you are editing the two (or more) selected Work Order Items. But in the list, it then shows that it is editing all Work Order It... see more
Lead / Strike Calendar Colors Not Showing Answered

Martin Wooding | · 7 replies

Description of the issue: Customer has configured lead and strike times to appear in a different color on the calendar via Booking Configuration.  The colours are not displaying. Account name: RMIT Region: APAC Client version: 25.4 Steps to ... see more
View Automatically Loads even though it is turned off on the Saved View Refer to Product Ideas

Edwin Hernandez | · 2 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/381679Account: St. Louis ZooRegion: USArticles used in your research: https://supportcenter.ungerboeck.com/hc/en-us/articles/214521157-Viewshttps://supportcenter.ungerboeck.com/hc/en-us/... see more
Copy Exhibitor - Retired Contact is copied with

Dominik Obelöer | · 2 replies

Description of the Issue:1. Go to Events and click to edit any event. In this example, I have used event "The Hair Project 2026".2. Go to the Exhibitors tab and click to "Add Exhibitor".3. Create a new Company Account and Main Contact to be added.... see more
Setting Resource Time Slots outside of Function Dates and Times for certain Items

Sarah Götza | · 3 replies

Description of the issue: Certain items should be available for ordering during Move In or Move Out of the event Account name: Bella Region: EMEA Client version: 25.4 Steps to reproduce:- Create a Resource with Time Slots - Create an item delive... see more
Service Order Item Updated Webhook not triggering when Work Order Item completed Refer to Support

Sarah Götza | · 6 replies

Description of the issue: Webhook with Trigger Action Service Order Item Updated is not triggering when the corresponding Work Order Item gets completed Account name: MCH Region: EMEA Client version: 25.4 Steps to reproduce:- Set up a Webhook wit... see more
Receiving emails from activity checklists not working

Francesco Torchia | · 3 replies

Description of the issue: User is unable to receive any email notification when we add any activity Account name: Harrogate Convention Centre Region: EMEA Client version: 25.4 Steps to reproduce:- From main menu -> Events -> Event ID - 25385 -> g... see more
Hiring agreement price issue

Joppe Borsboom | · 1 replies

Tier 3: Pieter Fourie Mike Schepker Satya Ram Nukala Nicole Loh Zendesk Ticket: #381482Account: Oman Convention and Exhibition CentreRegion: EMEAArticles used in your research: Price Lists GeneralBusiness impact if not resolved: Hiring agreement c... see more
Package header unit charge not updating when package items have pricing updated

Francesco Torchia | Edited · 6 replies

Description of the issue: Package header unit charge not updating when package items have pricing updated Account name:  Kortrijk Xpo Region: EMEA Client version: 25.4 Steps to reproduce:- Go to Service Orders and search for the Service Order ID ... see more
Function Validations from Previous Event

Heather Lightsey | · 5 replies

Zendesk Ticket: 380529Account: Iowa Events CenterRegion: USArticles used in your research: Function Validation General:Business impact if not resolved: Incorrect informationShort Summary of issue (issue description): Customer is experiencing funct... see more
Alternate Description fields do not update on price list items

Edwin Hernandez | · 2 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/379006Account: MERC - METRO - Portland Metropolitan Exp Rec ComRegion: USArticles used in your research:https://supportcenter.ungerboeck.com/hc/en-us/articles/204571438-Configure-Alterna... see more
Service Order list show open amount where invoice is fully paid

Francesco Torchia | · 3 replies

Description of the issue: The Service Order list shows an open amount where invoice is fully paid Account name: MCON Region: EMEA Client version: 25.4 Steps to reproduce:- From Main Menu go to Service Orders- Make sure that “Test View” is selecte... see more
Function Notes from Event Profile Refer to Product Ideas

Divya Thakur | · 4 replies

Description of the issue: Note class is not pulling the notes in the runsheet tab under eventsBusiness impact:  Trying to make things flowAccount name: Dunedin Venues Management LTDRegion: APACClient version: 25.4.9536.25584 (20260209)Steps to rep... see more
Wording can't be changed Refer to Support

Jens Kohler | · 3 replies

Hello team, if I don’t assign an event portal task to an EP category, it appears in the portal as “Undefined.” This is not a configured value and I can’t find it in the dictionary. Is there no way to change it? see more