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Event Management & Operations: Bug or Working as Designed

Post here to check if app behavior is working as designed or is a bug before entering a Jira issue. Be sure to follow the post form outlined in this article: https://documentus.zendesk.com/hc/en-us/articles/20841164547095-How-to-Post-in-Bug-or-Working-as-Designed-Forums.

All Refer to Product Ideas Investigating Refer to Support Answered Newest post Recent activity Votes Comments
Purchase Order Item Filtering

Dominik Obelöer | · 1 replies

Description of the Issue:The client reported a not so flawless behaviour in the filtering for Purchase Order Items.In the Layout you have three selected date fields:- Event Start Date - Event- End Date - Event- Out Date - EventAltough all three ar... see more
Composite space does not show abbreviated desc on calendar

Anitha Khairnar | Edited · 9 replies

Description of the issue: Composite space does not show abbreviated desc on calendarAccount name:Kai Tak Sports ParkRegion:APACClient version:26.2Steps to reproduce:    Main menu > Calendar > Check for base and composite space    Setting > configu... see more
Customer is unable import accounts in bulk with UDFS

Anitha Khairnar | · 2 replies

Description of the issue: Customer is unable import accounts in bulk with UDFS Account name: Belgravia Outdoor Education Pty Ltd Region: APAC Client version: 26.1 Steps to reproduce: Login as HTRAYFORD4/123456 Main Menu -> Import Accounts and Co... see more
Function Scripting / Wrong Date for Order Items

Dominik Obelöer | · 6 replies

Description of the Issue:When using “script from event” for a function, the order item will end up with a wrong date.I created the function via “script from event” with only the default settings in “paste functions”. The only thing I entered was t... see more
Change on Service Order Item UDF not saving from overview

Joppe Borsboom | · 2 replies

Zendesk Ticket: #393378Account: Europa-Park Region: EMEAArticles used in your research: Configure Custom Field Sets (UDFs) GeneralBusiness impact if not resolved: Users are not able to use the overview grid to update the "Optional" status on Servi... see more
Service Order Items Do Not Retain Entry Sequence When Added Before Saving Refer to Product Ideas

Edwin Hernandez | · 9 replies

Zendesk Ticket: https://supportwebus.ungerboeck.com/LondonCC_ProdAccount: RBC Place London (London Convention Centre)Region: USArticles used in your research:https://supportcenter.ungerboeck.com/hc/en-us/articles/30391433718423-Add-and-Manage-Serv... see more
Filter by Item Status / Service and Work Orders Answered

Dominik Obelöer | · 7 replies

Description of the Issue:Customer reports that the Item Status filter in both Service Order Items and Work Order Items is not working as expected. The filter no longer displays the correct status range and returns unexpected results. Customer conf... see more
Deleting Activity Edit Window vs. Split Screen

Dominik Obelöer | · 8 replies

Description of the Issue:When opening a Purchase Order Contract and editing is and then trying to delete an activity in its Tab it will throw an error message. When you do it via right click in the split screen/preview it will work fine. Why is th... see more
Missing Order Item UDF On Order Level

Dominik Obelöer | · 5 replies

Description of the Issue:The order item UDF "Optional" is missing on item level, if the item is accessed by the service order. It is only visible, if the item is accessed by events. 1. Open Event ID 93452. Go to the service order item tab3. Right ... see more
Dictionary Phrases Event Portal

Dominik Obelöer | · 3 replies

Description of the Issue:For the Event Portal the client uses their custom german dictionary:In the Event Portal are phrases like “unassigned” or “undefined”:On the left Organisation4, Catering4 and Unassigned1 are further examples.When searching ... see more
Inactive resources being retained as active price list items

Anitha Khairnar | · 3 replies

Description of the issue: Inactive resources being retained as active price list items Account name: RFAL Region: APAC Client version: 26.1 Steps to reproduce: Main menu > Pricelist ex: 'Theatre Price List FY 25/26' Note two resources > one acti... see more
Brands data not displayed in Exhibitors

Joppe Borsboom | · 2 replies

Zendesk Ticket: #389115Account: GL EventsRegion: EMEA GeneralBusiness impact if not resolved: Brands can't be displayed from the exhibitor.Short Summary of issue (issue description): Brands are not displayed in the exhibitor feature, but the event... see more
Booking usages get ignored when using scripting functions

Francesco Torchia | · 6 replies

Description of the issue: The customer reported an issue scripting multiple function usages. When they try to script the function named "Konferenslokaler (RB)" for the usages IN , RIV and GEN, then usages IN RIV are never created. Account name: S... see more
System fields on Event level are not populated

Laura de Jong | · 8 replies

Hi team,My customer is trying to create some views and reports and it happens that 6 fields on Event Level are not populated where you would expect numbers coming out. Ordered Margin Field Key: 385145Ordered Cost Field Key: 370076Ordered Revenue F... see more
Event portal video links does not work for embed you tube videos

Anitha Khairnar | · 5 replies

Description of the issue: Event portal video links does not work for embed you tube videos as well. Customer is unable to use video functionality in EP Account name: BCEC Region: APAC Client version: 26.1 Steps to reproduce: Login and Edit event... see more
UDF - Content can be entered but will not safe

Dominik Obelöer | · 3 replies

Description of the Issue:In the Service Orders the client uses the Field for Service Order Inline Note “Rechnungs-/Gutschriftennotiz” (Invoice/Credit Note).In Edit Service Order you can select the Field and Edit Text to it but once you Save the ad... see more
Performance issue with adding or deleting Service Order Items

Joppe Borsboom | · 3 replies

Zendesk Ticket: #386878Account: Europa-ParkRegion: EMEAArticles used in your research: Add and Manage Service Order Items GeneralBusiness impact if not resolved: The process of adding or deleting Service Order Items is taking significantly longer ... see more
Adding Other Actual to Work Order Results in Incorrect Item Status

Heather Lightsey | Edited · 3 replies

Zendesk Ticket: 386441Account: Boise CentreRegion: USArticles used in your research: Work Order Item Actuals, Complete Work Orders and Work Order Items, Using the Work Order Items Page General:Business impact if not resolved: Leads to a lot of ree... see more
Responsibility Distribution not working when only Space Level 1 is configured

Nicole Loh | Edited · 17 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/386384Account: Victorian Convention and Event Trust (MCEC)Region: APACArticles used in your research: https://supportcenter.ungerboeck.com/hc/en-us/articles/204554928-Departments#h_01JBM... see more
OEO Web Themes are not displayed as configured including logo and color scheme Refer to Product Ideas

Anitha Khairnar | · 11 replies

Description of the issue: OEO Web Themes are not displayed as configured including logo and color scheme Account name: Doltone House Region: APAC Client version: 26.1 Steps to reproduce: Main Menu > go to 'Web Themes'. EDIT on the Web Theme ‘DHG... see more
Incorrect time unit calculation when service item ends exactly at midnight

Francesco Torchia | · 6 replies

Description of the issue: The customer has reported an erroneous time unit calculation at certain condition. So when a Service Order item ends exactly at midnight, then invoice and time units are doubled. The enterprise currently treats multi-day... see more
Required field for Service Order Items in certain layouts

Joppe Borsboom | · 1 replies

Zendesk Ticket: #384759Account: Messe BremenRegion: EMEAArticles used in your research: Custom FieldsTier 3s: Pieter Fourie Mike Schepker Satya Ram Nukala  GeneralBusiness impact if not resolved: Users with this profile cannot add service order it... see more
Service Order Items - Billable is greyed out Answered

Francesco Torchia | · 6 replies

Description of the issue: After copying an event, the customer noticed that the ‘Billable’ checkbox in the ‘Room bookings’ service order items is greyed out.This also happens when they delete the ‘Room bookings’ and re-enter them. All other items... see more
OEO: adding orders to payment plans - missing add payment schedule

Chanh Huynh | · 2 replies

For my OEO customer, there is the ability to check a box in Order Processing Configuration in the Payment Schedules tab to add order to a payment plan, however it seems to be missing the Add Payment Schedules so that it can use the right payment s... see more
Smart Import Functions previews display incorrect dates despite locale settings Answered

Heather Lightsey | · 1 replies

Zendesk Ticket: 380381Account: MomentusRegion: USArticles used in your research: Import Functions Using Smart Import General:Business impact if not resolved: It impacts the demos we give to customers and prospects when demoing Smart Import Functio... see more
Mobile Work Order - Assign To

Francesco Torchia | · 12 replies

Description of the issue: when selecting two or more work order items and choosing “Edit Multiple,” it indicates that you are editing the two (or more) selected Work Order Items. But in the list, it then shows that it is editing all Work Order It... see more
Lead / Strike Calendar Colors Not Showing Answered

Martin Wooding | · 7 replies

Description of the issue: Customer has configured lead and strike times to appear in a different color on the calendar via Booking Configuration.  The colours are not displaying. Account name: RMIT Region: APAC Client version: 25.4 Steps to ... see more
View Automatically Loads even though it is turned off on the Saved View Refer to Product Ideas

Edwin Hernandez | · 2 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/381679Account: St. Louis ZooRegion: USArticles used in your research: https://supportcenter.ungerboeck.com/hc/en-us/articles/214521157-Viewshttps://supportcenter.ungerboeck.com/hc/en-us/... see more
Copy Exhibitor - Retired Contact is copied with

Dominik Obelöer | · 2 replies

Description of the Issue:1. Go to Events and click to edit any event. In this example, I have used event "The Hair Project 2026".2. Go to the Exhibitors tab and click to "Add Exhibitor".3. Create a new Company Account and Main Contact to be added.... see more
Setting Resource Time Slots outside of Function Dates and Times for certain Items

Sarah Götza | · 3 replies

Description of the issue: Certain items should be available for ordering during Move In or Move Out of the event Account name: Bella Region: EMEA Client version: 25.4 Steps to reproduce:- Create a Resource with Time Slots - Create an item delive... see more