Change on Service Order Item UDF not saving from overview

Joppe Borsboom

August 03, 2026 09:16

Zendesk Ticket: #393378
Account: Europa-Park 
Region: EMEA
Articles used in your research: Configure Custom Field Sets (UDFs)
 
General
Business impact if not resolved: Users are not able to use the overview grid to update the "Optional" status on Service Order Items.
Short Summary of issue (issue description): Checking the UDF "Optional" in the Service Order Items grid is not saved. Individual edits are saved.
Macro Vertical: Convention Centers
 
Debug Environment:
Customer DB Location: Hosted
Database: EuropaPark_Prod_0644683521_USI
Server: Debug-EMEA,1433
Version: 26.2.9697.31491 (20260720)
V30 Link: https://supportwebemea.ungerboeck.com/EuropaPark_PROD
User Login: USIADMIN / ITRocks2014
 
Recreation Steps:

1. Edit event 10701
2. Open Service Order Items tab
3. Show the column "Optional"
4. Check the boxes in Optional for one or more rows, changing them from "Nein" to "Ja"
5. Click Save
6. Notice that "Changes saved" is shown, but the boxes revert back to "Nein"
7. Edit one of the Service Order Items, and open the User Defined Fields tab
8. Notice that when the box is checked here, the change does get saved

Observed vs. Expected Results: Checking the UDF in the grid does not save, while the customer would expect it to.
What does the client want to accomplish: They would like the check to either save, as indicated, or for the field to show it cannot be edited in this view.
 
Attachments:
Screen recording

Related to

• Service Order Items
• UDFs

• 

  Joppe Borsboom

  August 03, 2026 09:17

  Pieter Fourie, Mike Schepker, Satya Ram Nukala 
• 

  Mike Schepker

  August 10, 2026 14:24

  This looks like a bug to me. 

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