Brands data not displayed in Exhibitors
Zendesk Ticket: #389115
Account: GL Events
Region: EMEA
General
Business impact if not resolved: Brands can't be displayed from the exhibitor.
Short Summary of issue (issue description): Brands are not displayed in the exhibitor feature, but the event is visible.
Macro Vertical: Other
Debug Environment:
Customer DB Location: On-Premise
Database: GLEVENTS_Exhbtn
Server: USI-EUSUPPORT\CLIENT_DB
Version: 26.1.9641.31902 (20260525)
V30 Link: https://supportwebemea.ungerboeck.com/GLEvents_Exhbibition
User Login: usiadmin / usiadmin
Examples & Links (provide relevant examples & links):
Org Code:12
Event ID: 30183
Exhibitor ID: 245863
Recreation Steps:
- Edit event 30183
- On the Configuration tab, in Products and Services section, notice that Brands data is available.
- Go to the Exhibitors tab and edit AIGNEP FRANCE
- On the Catalog tab, in Products and Services section, notice that Brands data is not available.
Observed vs. Expected Results:
What does the client want to accomplish: Customer expects brands data to be displayed under the exhibitor as well, as data is taken from the same table.
Attachments:
-
Did they actually select the brands? Brands aren't inherited automatically from the event. For instance, if shoes were the product, we wouldn't want to auto-select all the brands (Nike, Sketchers, Adidas). The expectation is the specific brands they offer are selected. Right click on the product and you can select the brand.
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