OEO: adding orders to payment plans - missing add payment schedule

Chanh Huynh

April 20, 2026 02:02

For my OEO customer, there is the ability to check a box in Order Processing Configuration in the Payment Schedules tab to add order to a payment plan, however it seems to be missing the Add Payment Schedules so that it can use the right payment schedule for the payment plan.
 

Upon checking Element Mapping, I can only see this element (button) available under ESC, EXP and Suites. 

I'd like to check if this is not possible to configure this for OEO only customers or do they need additional licensing activated to allow for this perhaps?

Reason for exploring this was the original question posed was whether OEO supported automatic invoicing, of which I don't believe this is a feature but there is task engine which they can leverage to invoicing payment plan invoices.

Seth Halvaksz 

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  Benjamin Schwenke

  April 20, 2026 16:37

  This is definitely a license issue of some variety.
  
  I can see the button on our internal dev environment:
  
   

  
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  Seth Halvaksz

  April 20, 2026 17:41

  Sara Noonan could you check if this customer should have E7 and E8

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