Performance issue with adding or deleting Service Order Items

Joppe Borsboom

May 26, 2026 10:39

Zendesk Ticket: #386878
Account: Europa-Park
Region: EMEA
Articles used in your research: Add and Manage Service Order Items
 
General
Business impact if not resolved: The process of adding or deleting Service Order Items is taking significantly longer than expected, which is slowing down the customer.
Short Summary of issue (issue description): The customer has reported a performance issue when adding, updating, or deleting service order items. Each of these actions is taking considerably longer than usual, resulting in time delays. Please refer to the attached screen recording provided by the customer for further details.
Macro Vertical: Convention Centers
 
Debug Environment:
Customer DB Location: Hosted
Database: Europark_Prod_0644683521_USI
Server: Debug_EMEA-1433
Version: 26.1.9629.17568 (20260513)
V30 Link: https://supportwebemea.ungerboeck.com/EuropaPark_PROD
User Login: USIADMIN / ITRocks2014
 
Recreation Steps: 

1. In the Main Menu, go to Service Orders
2. Edit order 15109
3. Open Service Order Items tab
4. Click Add Items button
5. Search "Service-Ver"
6. Add 1 unit for "Service-Verlängerung ab 00.00 Uhr"
7. Click Save
8. Notice that it takes more than two minutes before the item is added
9. Close the Add Service Order Items pane
10. Find the Service Order Item that was added and Mark for Delete
11. Click Save
12. Notice that, once again, it takes almost two minutes before the item is deleted

Observed vs. Expected Results: The process of adding or deleting Service Order Items is taking approximately two minutes, whereas it should normally complete within seconds.
What does the client want to accomplish: The customer aims to expedite the updating of Service Order Items to improve operational efficiency.
 
Attachments:
Attachments or screenshots:
https://share.birdie.so/o/v0afkwVk

Related to

• Service Order Items

• 

  Joppe Borsboom

  May 26, 2026 10:39

  Pieter Fourie, Mike Schepker, Satya Ram Nukala 
• 

  Mike Schepker

  May 26, 2026 18:49

  Have you been able to replicate this locally? If not, it sounds like something SRE may need to look into. Perhaps they need to add some indexes to their database. 
• 

  Joppe Borsboom

  May 27, 2026 05:08

  Thank you, Mike Schepker. The behavior is the same on our local copy. Changes are saved, but it takes a long time. Do you think SRE should have a look anyway, or can I send this to Product?

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