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Registration & Conferences: Best Practices

All Refer to Product Ideas Investigating Refer to Support Answered Newest post Recent activity Votes Comments
Registrant Substitution Data Answered

Jeremy Elmore | · 5 replies

This is a question asked by one of our clients.  Can Product help us understand where this data might live?--------I’m working on another integration project (USI – Swapcard) and have a quick question. We’ve noticed that when a registrant is subst... see more
New Registration/Session Proposal Product - Queries (from EMBL) Answered

Ella Fancett | · 3 replies

Hi Seth Halvaksz Tragen Herrick Reposting queries here on documentus as requested. Thanks. Will InvitePeople be part of Momentus or a third party provider? I.e. will there be an additional party we are contracting? Who will be responsible and our ... see more
Registration Capacity end point in new API Answered

Amy Durbin | · 11 replies

Does the new Enterprise OData API have Registration capacities (event, function, item) as available end points?  Cleveland Clinic and NIHF are both in need of these end points.  see more
Registration Configuration - Enable Automatic Sign Out

Amy Durbin | · 2 replies

TLDR:  We would like to understand the intended functionality of the “Enable Automatic Sign Out” configuration in the Registration Confirmation form and how this could have impacted potential registrants being redirected both during form completio... see more
Skip steps in the online registration Answered

Sascha Lange | · 7 replies

A customer of mine had a question in the community:"Hi community,we are using the online registration very intense in our organisation. In some registrations, we have 10 steps.Now, one of my users asked me if it is possible to go back to a specifi... see more
"Add Housing" Customization on Public-Facing Reg Form? Refer to Product Ideas

Katie Solinski | · 5 replies

I am working with the Independent Film and Television Alliance on their registration form. Currently, they collect housing information on their form through a series of UDFs and manually enter the information on the back end, but they were wonderi... see more
Is the Forgot Password email customizable for customers wishing to add a more personalized look and feel to these emails? Refer to Product Ideas

Amy Durbin | · 2 replies

NIHF would like to know if the email sent to registrants when they click “Forgot Password” on a Registration Sign In Page is customizable at all.  They'd like to be able to add their own verbiage and perhaps a logo so it looks more consistent with... see more
Products and Services / Registration

Dominik Obelöer | · 6 replies

Description of the Issue:The client has multiple points regarding Products and Services in Connection with Registration.1. When in Registration Order they would like to Display the Products and Services in the Order Registrant Tab but the only Col... see more
Password reset prompt when customers skip 25.1 (24.4 straight to 25.2) Answered

Amy Durbin | · 11 replies

A registration customer is getting ready to upgrade to 25.3.   They are currently on 24.4.  They are reviewing the release prep notes and came across the note that says public registration users will be prompted to reset their password when the da... see more
QR Code and Digital Check In

Martin Stephens | · 3 replies

Years ago, Harvard looked into using the Check-in Module for faster check-in at our larger events.  At the time they were presented two options:   QR code scanning on confirmation email Digital check in by resident at an ipad or kiosk  I haven’t b... see more
Registrant Demographics

Amy Durbin | · 0 replies

I have a customer needing to collect registrant demographic information in their registration form.    Their Audience Research Team has provided them a list of demographic classifications for self identification.  The customer was going to create ... see more
Space Utilization Report Development Plans? Refer to Product Ideas

Caroline Grzesniak | Edited · 4 replies

Hi Richard Marmura Seth Halvaksz - I have a customer enquiring if there are plans to develop the Space Utilization Report.They would like to see Occupancy Rate (OR) and Average Rental Rate (ARR).They  require a space to be calculated by hours (eg ... see more
Registration Check-In (RCI) Answered

Monika Dudani | · 3 replies

We recently received feedback indicating that the Mobile Check-In app does not support badge printing functionality and is currently limited to scanning attendees in and out.Could you please confirm if this is accurate? As we understand, badge pri... see more
Multi-event Registration URL question Answered

Jillian Stangret | · 3 replies

I have a customer asking if it would it be possible to configure their MER catalog so that each event has its own page URL vs. a modal for “more details”. Can that be done?I've consulted this article without finding the answer: https://supportcent... see more
How to best use "Redeem Ticket" in registration order items Answered

Nicole Loh | · 6 replies

Account name: SAJC Region: APAC Client version (Enterprise): 25.1 Description of the issueWhat does the client want to do? Why do they want to do this?Client would like to know how the redeem ticket functionality works. They can see the option, b... see more
Registration Setup - WebSkin Possibilities Answered

Dominik Obelöer | · 2 replies

Description of the Issue:The client reports that a lot of their customers have the issue to identify the “Click here to add another registrant” Button as an acutal Button.As a solution they are wondering if it is possible to change the colour of a... see more
Accessibility and color schemes on Confirmation page Answered

Cathy Herrick | · 2 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/355252Account: Iowa State University - Extension & OutreachRegion: AMERICASArticles used in your research: https://supportcenter.ungerboeck.com/hc/en-us/articles/210976818-Registration-F... see more
Cookies collected during online registration Answered

Francesco Torchia | · 3 replies

Account name: VDE Services GmbH Region: EMEA Client version (Enterprise): 25.1 Description of the issue:The client would like to know how to inform their registrants about the cookies collected by the online registration.Is there a way to activat... see more
Multi Event Registration - Restriction to registration for only one event Answered

Dorian Büdel | · 2 replies

Hi Product Team,my customer is using multi-event registration (Event Search). They ask if it is possible to restrict, that a client can only register for one event of the selection of events.As i can't find a setting on the multi event configurati... see more
Multi-Event Reg Category Display Refer to Product Ideas

Jillian Stangret | · 3 replies

A customer is trying to get her Event Categories to be sorted according to the filter she's selected, but it puts them in alphabetical order instead. Can the Categories be specifically ordered? This is the selected order. This is how it appears:ht... see more
ability to edit registration functions Answered

Jillian Stangret | · 5 replies

When you allow registrants the ability to edit their own registration orders, is there a way to enable editing at the function level? (e.g. The event offers two sessions (built as functions) and someone registered for the morning session needs to ... see more
Information explanation on Reg Form Template Component Answered

Jillian Stangret | · 4 replies

It seems like this information box is not related correctly because it pops up in the Reg Form Template Edit Component but references Exhibitor Portal. Thanks for investigating!  see more
Camp Registration build - Question about "Privacy guidelines for children's information" Answered

Patrick Alphonso | · 8 replies

Hi folks - A customer is asking the below regarding building out camp registration (calling it a “camps module” but meaning registration).  This would entail children's personal and/or medical information entered during registration by a parent (i... see more
Registration Cookies - Privacy Notice Answered

Josiane Mikhael | Edited · 1 replies

Account name:  Bank For International Settlements (BIS Region: BIS Client version:  24.4  Description of the issue:  the client would you like to publish the privacy notice and therefore they need to know all the cookies which are generated by Mo... see more
Function Group Setting Registration / Housing Setup necessary? Answered

Dominik Obelöer | · 4 replies

Account nameMarkant HandelsforumRegionEMEAClient version24.32024092701Steps to reproduceIn Event 5012, go to Registration Setup → Edit Registration Form Setup “Händler” → in Tab “Appearance” edit “Form Template” → go to “Functions Group” “Shuttle ... see more
RCI (Registration Check-In) - How to remove licensed users? Answered

Ella Fancett | Edited · 11 replies

Hi, My client, AIS, have enquired about removing a specific licensed user who is leaving the company from the application. Can you advise how this can be done, please? It is something the client can do themselves or does a ticket need to be submit... see more
needs a Personalized Web-Address Link for registration Answered

Pushkar Barve | · 1 replies

Issue Description: is it possible to generate a personalized web address registration link for an event?For example : An event is created in Enterprise and only certain people are allowed to register for this event. Can these people be defined in ... see more
What password criteria does Registration use for password resets when there is no Public Password policy set? Answered

Cathy Herrick | Edited · 7 replies

Issue Description: Major registration password reset issues.  Original Jira case was https://ungerboeck.atlassian.net/browse/VENEM-4461where having a public password policy set on the edit site config caused bad errors when users attempted to rese... see more
Cookies Error Message- Registration Refer to Product Ideas

Ramya Arokiasamy | Edited · 4 replies

Hi Team,Account name :Associated Independent Stores LimitedRegion :EMEAClient version :24.3Description of the issue : The client is facing this issue of a red message that appears when users have to accept cookies to move forward with their regist... see more
Registrations on Behalf Answered

Ramya Arokiasamy | Edited · 3 replies

Hi Team,Account name : Bank For International SettlementsRegion :EMEAClient version :24.1Description of the issue : The client needs help in the configuration of  Registrations on their behalf.The client wants the people to be able to register on ... see more