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Cookies Error Message- Registration

Refer to Product Ideas
Ramya Arokiasamy
Edited

Hi Team,

Account name :Associated Independent Stores Limited
Region :EMEA
Client version :24.3
Description of the issue : The client is facing this issue of a red message that appears when users have to accept cookies to move forward with their registration is confusing for registrants as they think it is an error and then contact the client. (The screenshot is attached below)
Zendesk ticket nr: 330828

The client is asking for an option for the message to appear as a pop-up so that it is similar to other websites. Here client has included some examples of what they mean in the body of this email:


If this isn't possible, The client is requesting to change the color of the message from red to orange or green


Or if there is any other another work around would be able to see if we can somehow remove the cookie message on the log in page all together. 

Business impact if not resolved: The user may encounter challenges during the registration process and user think it is an error message.

I kindly await your feedback so that I may assist the client effectively.
Kind regards,
Ramya.
 

Comments

4 comments

Date Votes
  • Ramya Arokiasamy
    Edited

    Josiane Mikhael 

     

  • Josiane Mikhael

    Seth Halvaksz would you please check this request?  would you recommend a Pendo entry instead? 

    Thanks 

  • Seth Halvaksz

    Yes this is an enhancement request and should be logged in Pendo.

    Also please clarify which Enterprise applications this is affecting.

  • Ramya Arokiasamy

    Hi Seth Halvaksz ,

    I have raised the enhancement request in the Pendo.
    Thanks

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