Registrations on Behalf
Answered
Hi Team,
Account name : Bank For International Settlements
Region :EMEA
Client version :24.1
Description of the issue : The client needs help in the configuration of Registrations on their behalf.The client wants the people to be able to register on behalf of their boss. The relationship they have is Assistant.
Zendesk nr: 328587
So basically if PERSON Assistant is assistant of PERSON Boss, the client would like to know if the assistant is able to register behalf of their PERSON BOSS.
The way it is configured now, PERSON Boss can register on behalf of PERSON Assistant, but not the other way around.
Can you please let us know how to do this configuration so that the assistant can register their boss? And also I would like to know who is enabled to register others.
I have already shared the link to the client on how to Register on Behalf of Others (Admin) in Online Registration: https://supportcenter.ungerboeck.com/hc/en-us/articles/360054016213-Register-on-Behalf-of-Others-Admin-in-Online-Registration.
This article did not assist the client in resolving the issue at hand.
Business impact if not resolved: The incorrect configuration will lead not to able to register on behalf of their boss.
Looking forward to your feedback.
Best regards,
Ramya.
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It looks like this ticket was already answered by Josiane. It looks like the customer had the relationship types switched.
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