Registrant Substitution Data
Answered
This is a question asked by one of our clients. Can Product help us understand where this data might live?
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I’m working on another integration project (USI – Swapcard) and have a quick question. We’ve noticed that when a registrant is substituted out of an active registration order, there’s essentially no trace of their original registration. It doesn’t appear in the audit log or anywhere on the contact record.
How can we identify the original (subbed-out) registrant so the downstream system (Swapcard) can appropriately revoke their event access? At the moment, we don’t see any registrant status or field that captures this on our end. Does the custom field “registrant sequence number” apply in this case? It’s being used for the F&O integration and I think it’s the best way to identify a change in the registrant downstream(?).
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Official comment
My dev team has told me the following
I would assume they are substituting from the api. I believe that we do have audit log entries for subsitutions but only from the substitution actions in enterprise. I don't think audit log entries are added directly through the api. Doing that would be an enhancement.
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Tagging Tragen Herrick on this question
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Tragen Herrick - I have gotten more information from the client. They are not substituting registrants via the API. They are using substitutions via the public registration product in Enterprise. It appears that they are trying to digest this information via an API integration. I found this in the Audit Log, but the client is asking if there is a better way to target this substitution when looking via the API.
This is the exact question from the client: “Any way to narrow down that “changed from” text to a field we can leverage in the API?”
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My team has told me There isn't a way to narrow that down any further that is the information that we collect when substituting. It tells you the person that did it and that is all.
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