Amy Durbin | · 1 replies
Customer received another email from Cybersource regarding upcoming infrastructure enhancements. Below is the email text. Any action needed here? Also, is there a better way for customers to share this information with us and ask for action need...
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Himanshu | · 0 replies
Account name - New Zealand International Convention Centre (NZICC)
Region - APAC
Client version (Enterprise) - 26.1
Description of the issue
NZICC is seeking guidance on the recommended best practice for managing Bill-To contact and payment respo...
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Anitha Khairnar | · 10 replies
Account name : Adelaide Showground
Region ; APAC
Client version (Enterprise) :26.2
Description of the issueWhat does the client want to do? Why do they want to do this?
Customer want to know the best approach in removing payment method from the P...
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Anitha Khairnar | · 6 replies
Account name : HomefireRegion : APAC
Client version (Enterprise)
Description of the issue
What does the client want to do? Why do they want to do this?
Currently they are creating a manual journal but I know we have the Payment Plan Revenue recog...
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Amy Durbin | · 2 replies
I received the following inquiry from Orange County Convention Center. Is this possible or being considered? I wanted to inquire about the ability to have Apple/Android Pay in backoffice and Online Ordering. Currently our Exhibitor Services staff ...
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Amy Durbin | · 5 replies
The team at the Venetian received the following from Cybersource. Below is a link to the email message they forwarded to me. Are there any actions required on our end? FW_ Client Communication_ Message Level Encryption (MLE) Enablement - CYBERS...
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Jennifer Lee | · 2 replies
Explore Edmonton shared an issue where the Daily Revenue & Cost Analysis report shows F&B revenue in GL 130. Journal entry recorded it in GL 132. Confirmed live on today's call, still reproducing. Here's the call snippet: recording.Working theory:...
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Martin Stephens | · 2 replies
Calgary TELUS would like the following report on a Dashboard:It needs to be for the fiscal period that corresponds to the current month. The above corresponds to the current open period.Is there a way (from this section or somewhere else) to pull...
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Anitha Khairnar | · 15 replies
Account name : MCEC
Region : APAC
Client version (Enterprise)
Description of the issue : Calculation details needed for the budget details columnsWhat does the client want to do? Why do they want to do this?
Go to Main menu > Purchase orders > Se...
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Amy Durbin | · 3 replies
The Venetian Las Vegas's Expo team is turning on WiFi sales capabilities for individual customers using Clear Pass. They are working with Cybersource to get this set-up and Cybersource has advised that they generate a Key to load. The Venetian t...
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Katie Solinski | · 4 replies
I am working with the Mayo Clinic Health System Event Center on some issues they're experiencing with Purchase Order Approvals. The goal here is to allow all users to at least enter a PO for approval (Employee Completed level), but some also need ...
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Minka Verkaar | · 13 replies
Hi team / Ryan Ungerboeck I have a customer who uses Purchase Orders and has developed a custom report to replace the standard Purchase Order report. However, it appears that the standard report is still linked to the 'Issue' action. Is there a wa...
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Amy Durbin | · 2 replies
Cleveland Clinic has asked the following: Until recently, if Cleveland Clinic needed to issue a refund for a transaction that was over 3 months old, they could go into Cybersource and issue the refund there. Cybersource has told them they are no...
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Amy Durbin | · 2 replies
CRVA receives an error message when performing batch processing for AP, if they don't have an IBAN filled in in the A/P Demographics window. CRVA's controller indicates that they do not do any international transactions and doesn't think they nee...
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Katie Solinski | · 1 replies
The City of Fort Collins Lincoln Center is manually merging their Org 20 into their Org 10. They have taken deposits on events in the future in Org 20 that they now need to move to Org 10. What is the best way to copy or move these payments to ret...
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Anthony Costantino | · 1 replies
Northern Kentucky Convention Center accountant has the following request. When they print their checks to pay suppliers, the list of supplier invoices covered by the check is printed on the stub with the check which is all sent to the supplier. Ho...
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Rob Rebman | · 1 replies
I just did a demo with Disney for Mobile Inventory. They had one question that I could not find in the support center. And a request for an enhancement.Question - for a scanner to go with Mobile inventory. What format does the barcode need to b...
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Jillian Stangret | · 2 replies
At the moment, MECA Omaha has the following process: in order to have separate APs for the two buildings, every supplier exists twice in the database, with the same name. They want to make sure that the AI tool reads the right supplier if two supp...
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Anitha Khairnar | · 3 replies
Account name : Kai Tak Sports Park
Region: APAC
Client version (Enterprise) : 25.4
Description of the issueWhat does the client want to do? Why do they want to do this?
Go to Main Menu > Gateway Payment Transactions. Filter By date range : From -...
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Anitha Khairnar | · 4 replies
Account name : ICC Sydney
Region : APAC
Client version (Enterprise) ;25.4
Description of the issue : What does the client want to do? Why do they want to do this?
Customer C# console application calls the PO Item API endpoint to update the PO Ite...
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Amy Durbin | · 5 replies
Can you confirm that v1 payment portals have officially been retired with 2025.4? Or are they still supported in 2026.1? The retirement date has been pushed back several times in the last year. https://supportcenter.ungerboeck.com/hc/en-us/arti...
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Edwin Hernandez | Edited · 3 replies
Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/379474Account: Los Angeles Convention CenterRegion: USArticles used in your research:https://supportcenter.ungerboeck.com/hc/en-us/articles/1500006547962-Embed-Anonymous-Payment-Portal-L...
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Anthony Costantino | · 4 replies
Ryan Ungerboeck @... Marley Kezerian Nike Events is revising their processes and has new clarity around their equipment inventory business requirements. They do not (and never did) have a need to track or valuate inventory value or balances. There...
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Himanshu | Edited · 7 replies
Account name - New Zealand International Convention Centre
Region - APAC
Client version (Enterprise) - 25.3 (upgrading to 26.1)
Description of the issue
NZICC issues customer invoices that can be paid by credit card or bank transfer. For internat...
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Stefanie Koffler | · 3 replies
An Enterprise customer asked the following questions related to “E-invoice - rejected by recipient's system”:1. What happens if an e-invoice is rejected by the recipient's system (e.g. due to missing or incorrect data)?2. Will we receive a notific...
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Amy Durbin | · 4 replies
The Venetian would like to report revenue by department and by day, rather than a span of multiple days. We pointed them to the Daily Revenue and Cost Analysis window but the only data that appears there is from 2007 and 2008. The article implie...
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Anitha Khairnar | · 6 replies
Description of the issue: While approving user has to click on skip for the first approval to proceed for next approvals
Account name: MCEC
Region: APAC
Client version: 25..4
Steps to reproduce:
Main menu > Purchase orders. Select multiple order...
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Larissa Faria de Luca Propato | · 7 replies
Hi team, could you please assist with the below query from a customer?---- In terms of the already available payment plan functionality, I am just looking to see if is possible to set milestones for an event and have revenue partially recognized a...
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Larissa Faria de Luca Propato | · 5 replies
Hi team,I have a customer that has two venues, but use the same ORG and finance team to manage those. They have recently signed up for the new packaging including AP Automation and they are asking how the solution would work for a business with mo...
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Minka Verkaar | Edited · 8 replies
Hi team, I have the following case and I would like to know who this is designed / should work. I have created a Department, only applicable for Personnel and not applicable for Purchasing. I have this Department also linked to my User, since I wo...
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