E-invoice - rejected by recipient's system
An Enterprise customer asked the following questions related to “E-invoice - rejected by recipient's system”:
1. What happens if an e-invoice is rejected by the recipient's system (e.g. due to missing or incorrect data)?
2. Will we receive a notification (in the system or by email)? If so, will it contain more detailed information regarding the necessary changes of what data were missing or incorrect?
3. How does the correction process work? Does the invoice need to be canceled and reissued? Or is it possible to edit the invoice that has already been generated?
Seth Halvaksz , @... , @... , Tina Pilz
#e-invoiving
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1. The e-invoice gets validated by our e-invoicing third party prior to sending to the recipient.
2. Not currently. Errors are in the activity log within the MoCo app. This troubleshooting guide has information on the types of errors, cause, and resolution: https://ungerboeck.atlassian.net/wiki/spaces/MSPEPE/pages/2714828819/Enterprise+Storecove+eInvoicing+Integration+Troubleshooting+Guide#Error-Handling-%26-Error-Catalog
3. Right now, the invoice needs to be edited to retrigger the webhook to send the e-invoice. We are implementing a way to resubmit just the e-invoice, targeted for 26.1
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Thank you @...!
Just to clarify and that we (SE team) explain it correctly to our clients:
1. That would mean due to the validation of the e-invoice by Storecove there shouldn't be too many cases where the e-invoice gets rejected by the recipient's system due to missing or incorrect data?
2. Is the linked troubleshooting guide accessible to our clients or internal only (I have no access to it)?
3. In terms of process for our clients today, that would mean that they most likely have to credit the invoice, correct the wrong / missing information and then issue a new invoice. Is that correct?
FYI: Anna Cordey, Léa Bourgeois
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