Merchant Processor Bank Change
Related to this post.
1 - The Venetian is building new payment gateways because they are changing merchant processors. Do they also need to build new payment configs and payment portal links or do they just need to swap the new payment gateway in where the old payment gateway exists?
2 - Credit Card tokenization - Will their existing credit cards used as default payments that are tokenized with their existing processor be accessible with their new bank/processor? Anything we need to do for this?
3 - Refunds - Once they make the switch, what will the refund process look like? Most of the time they add a back office payment to issue a refund rather than using the “refund” tool. Will this workflow be impacted for payments received through the existing gateway?
Marley Kezerian Ryan Ungerboeck
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This requires a bit of further investigation to say for sure where the payment gateway needs to be updated.
1.) Certainly the organization payment gateway will need to be updated. Any other areas that reference this to be retired gateway will also need to be updated. Generally - you would want to verify that the old gateway is not referenced on payment configurations, receivable transaction types or events. I doubt highly that Venetian uses the event payment gateways but a double check of the receivable transaction type payment gateways and the payment configuration gateways would be worthwhile.
2.) I know that they use the standard tokenization - these tokens will likely require a simple conversion on the back end when ready to point the original tokens to the new payment gateway. Note that this is not always possible but should be in their case.
3.) Refunds will point to the original processor. Unlike tokens - I do believe that payment processed on the original merchant will be refundable through the new processor - so a conversion to point the original payments to the new processor would likely cause those refunds to fail - but this should be validated with the processor.
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