Cybersource Configuration and Refunds
Cleveland Clinic has asked the following:
Until recently, if Cleveland Clinic needed to issue a refund for a transaction that was over 3 months old, they could go into Cybersource and issue the refund there. Cybersource has told them they are not able to do this anymore. They've been told they can process refunds to a different credit card using Cybersource's stand-alone credits through their API. Cleveland Clinic's finance team would like to know if this is possible through Momentus (using the API for refunds) or if they can only use the gateway? Is there an alternative way to utilize APIs to process refunds for transactions older than 3 months, and is there is a way to process refunds to a different credit card? See recording of the customer's question below.
Additionally, they utilize Bluefin POS devices. They are also wondering if Momentus Payments has any POS device connection yet?
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Official comment
To my knowledge - We do not and have not historically supported stand alone credits (dangerous and to do so would require an access privilege as well…as it essentially allows you to refund against funds you have not collected).
No progress on the POS device support - and it is not on the 2026 roadmap although I am hopeful we can add it to 2027. Should it be added - it will only be for Momentus Payments - TBD on whether it will only be Momentus Payments with our preferred gateway (stripe currently). -
As Ryan said, POS device support is not on the 2026 roadmap. Good to know their use case of using Bluefin POS devices.
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