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Financials: Bug or Working as Designed

Post here to check if app behavior is working as designed or is a bug before entering a Jira issue. Be sure to follow the post form outlined in this article: https://documentus.zendesk.com/hc/en-us/articles/20841164547095-How-to-Post-in-Bug-or-Working-as-Designed-Forums.

All Refer to Product Ideas Investigating Refer to Support Answered Newest post Recent activity Votes Comments
Ordered Tax is different than the invoiced tax

Eden | · 1 replies

Hi Team,Hoping you can help with a client query - ticket reference here  - https://ungerboeck.zendesk.com/agent/tickets/390740  "we're having issues with roundings in the payment plan totals which we usually can solve by applying certain parameter... see more
Hold payment on account not working for future vouchers/payments Refer to Support

Nicole Loh | · 4 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/396099Account: AVMCRegion: APACArticles used in your research: https://supportcenter.ungerboeck.com/hc/en-us/articles/204561208-A-P-Demographics GeneralBusiness impact if not resolved: P... see more
Transaction and Transaction Type not showing in Receivable Transaction Inquiry

Dominik Obelöer | · 2 replies

Description of the Issue:The customer has reported an issue where the Transaction field in Receivable Transaction Inquiry report shows blank for three records.Looking into the invoice the value is showing though.The problem just is that this value... see more
Old deferral schedules still available in 'New' status

Anitha Khairnar | · 1 replies

Description of the issue: Old deferral schedules still available in 'New' statusAccount name: Australian Turf ClubRegion: APACClient version: 26.1Steps to reproduce:    Main menu > Deferral Schedules. Note that around 6 entries have backdated end ... see more
Paid transaction not applied to Receivable Ledger

Joppe Borsboom | · 3 replies

Zendesk Ticket: #393819Account: LEX Liverpool (ACCL)Region: EMEAArticles used in your research: Receivable Ledger GeneralBusiness impact if not resolved: Additional manual processing, increases the risk of user errors, and may result in inaccurate... see more
Restrict GL Distribution Schemes for any user Answered

Anitha Khairnar | · 9 replies

Description of the issue: Restrict GL Distribution Schemes for any user Account name: Adelaide Showground Region: APAC Client version: 26.2 Steps to reproduce: Login > Roles > Edit User ‘Karen’ > Remove all other roles except ‘Finance Management... see more
Missing invoices

Joppe Borsboom | · 2 replies

Zendesk Ticket: #385923Account: PAURegion: EMEAArticles used in your research: Find Missing Invoice Numbers GeneralBusiness impact if not resolved: For French tax regulations, the FEC file (Accounting Entry File) must reflect the recording of sale... see more
Are Closed purchase orders without actuals supposed to end up in Cancelled Status? 

Nicole Loh | · 3 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/394550Account: Dunedin Venues Management LimitedRegion: APACArticles used in your research: Add and Manage Purchase Orders GeneralBusiness impact if not resolved: Client would like to kn... see more
E-Payment Invoice - via Credit Card not working

Dominik Obelöer | · 7 replies

Description of the Issue:I'm currently dealing with two clients who are each not able to make the Credit Card Payment via E-Payment working. They differ a bit in the outcome.Farnborough_PROD_0630695960 is getting the message “Invalid Card Holder D... see more
Retired Event Categories Not Available for Filtering (GL Inquiry)

Anitha Khairnar | · 4 replies

Description of the issue: Retired Event Categories Not Available for Filtering (GL Inquiry) Account name: MCEC Region: APAC Client version: 26.1 Steps to reproduce: Login as EleanorG // 123456 .Main menu > 'Events/Job Categories'  Select View - ... see more
Balance AP differs to Totals in Payable Ledger Tab

Dominik Obelöer | · 4 replies

Description of the Issue:There is a discrepancy where a supplier account (00016059) shows an AP balance of -41.59 in the supplier account window.But when looking at the Payable Ledger Tab it shows a zero balance, which is correct. Tested it with a... see more
Unable to change Bank and Type-Method fields on unposted cash transaction Refer to Product Ideas

Nicole Loh | · 4 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/393197Account: Gema GroupRegion: APACArticles used in your research: Not Available GeneralBusiness impact if not resolved: Discrepancy between Ask Mo's advice and ability to edit a trans... see more
Tax line not populating the correct GL Account when using book controls for journal import Refer to Support

Nicole Loh | · 5 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/386257Account: Victorian Convention and Event TrustRegion: APACArticles used in your research: None as there are no articles that walks someone through tax imports with multiple book cod... see more
Blank screen on Create Purchase Order from Inventory Requirements

Joppe Borsboom | · 9 replies

Zendesk Ticket: #384001Account: PalexpoRegion: EMEA GeneralBusiness impact if not resolved: This issue blocks the ability to create purchase orders from the Inventory Requirements screen, preventing the purchasing manager from working efficiently.... see more
Enable billing address on the invoice

Anitha Khairnar | · 8 replies

Account name : New Zealand International Convention Centre (NZICC)Region :APAC Client version (Enterprise) :26.1 Description of the issue What does the client want to do? Why do they want to do this? Client wants to have alternate billing address... see more
Payment Plan Revenue Recognition

Chanh Huynh | · 0 replies

I am testing the Payment Plan Revenue Recognition process as my customer has a long spanding event where they are using a payment plan to issue monthly invoiced instalments and to recognise revenue as the time passes. Currently they are creating a... see more
Invoice User Reference was automatically changed

Dominik Obelöer | · 4 replies

Description of the Issue:When an invoice is created a webhook will give the invoice a user reference. In their Accounting System they see User References …0024 till …0026.Looking into momentus the same invoice have a different user reference which... see more
Wrong Item Unit In Table ER210 Refer to Support

Dominik Obelöer | · 4 replies

Description of the Issue: While peparing a Financial Interface for the client. Done by Dorian Büdel and Manuel Wagenbach. They encountered themselfes with the following situation.In the new table ER210, the item units are wrong.There are two examp... see more
Asset PE275

Dominik Obelöer | · 2 replies

Description of the Issue:Upfront → The Ticket is already in the Consulting Queue but they require Feedback first.Here's the situation:Asset PE275 on the asset register was credited. Client changed the Accumulated Depreciation to be £1,280.00 and t... see more
Control (AR020_CC_Control)/Transaction ID not availabe in Edit Payment

Dominik Obelöer | · 4 replies

Description of the Issue:The client usually copies the transaction ID from CC payments out of the system. Since the last update this is not possible anymore as you can not copy from the grid and in edit payment the field does show in the layout bu... see more
Invoice issued without detail

Francesco Torchia | · 1 replies

Description of the issue: The customer reported an issue where invoice was created without invoice details. However payment plan with an order is already attached. As invoice details tab is blank the PDF cannot be printed. Account name: Kortrijk ... see more
Amount mismatch in the service order and the payment plan

Francesco Torchia | · 3 replies

Description of the issue: Service order and payment plan shows different calculations Account name: Stadtholding Landau in der Pfalz GmbH Region: EMEA Client version: 26.1 Steps to reproduce:- From Main Menu go to event ID 21694 and right click t... see more
System not reconciling reversing entries upon posting when the journal is post by a scheduled task Answered

Anitha Khairnar | · 5 replies

Description of the issue: Reversing journals are created with a status of New  which will not get auto-posted, earlier it used to be ‘’Approved"  Account name: Tataki Auckland UnlimitedRegion: APAC Client version: 25.4 Steps to reproduce: from... see more
Expense Report - Feedback

Rob Rebman | · 4 replies

I was in a demonstration with the Vancouver Convention Centre.  While demonstrating the functionality a couple items came up.  Ryan Ungerboeck  can you review these.   1. Document Attachment LimitationsCurrently, documents can only be attached at ... see more
Incorrect entered on user details in the payment plan > AR tab

Anitha Khairnar | · 2 replies

Description of the issue: Unable to trace user in entered on column in payment plan Account name: Cairns Convention Centre Region: APAC Client version: 25.4 Steps to reproduce: Main menu > Cancelled and Archived Events and edit event 20432 > Pay... see more
Open Amount Not Appearing on Payment Portal

Heather Lightsey | · 3 replies

Posted to Documentus: Zendesk Ticket: 380422Account: Seattle CenterRegion: USArticles used in your research: Web Payment, Payment Plans, Add a Payment to a Payment Plan General:Business impact if not resolved: Client cannot pay balance owed via th... see more
Fully invoiced PO still available to select from "Add PO items to Voucher" in voucher processing Answered

Nicole Loh | · 3 replies

Zendesk Ticket: 384826Account: Te PaeRegion: APACArticles used in your research: NA, I did my own testing with examples, but couldn't get it to trigger like how they did GeneralBusiness impact if not resolved: User might pay the supplier twice whi... see more
Cancelled PO has PO item status as New Refer to Support

Nicole Loh | · 5 replies

Zendesk Ticket: 380836Account: Australian Turf ClubRegion: APACArticles used in your research: NA GeneralBusiness impact if not resolved: Reporting on purchase order items will render incorrect results and may cause audit problems. Short Summary o... see more
Error when trying to issue final invoice

Francesco Torchia | · 1 replies

Description of the issue: Initially customer reported an issue that while doing a final invoice for order 185648 which is under event id 550101 an error is thrown as below. We suggested to update Transaction type EV-INV to Active. This workaroun... see more
Expense Reports not posting taxes through journals

Anitha Khairnar | · 4 replies

Description of the issue:  Expense Reports not posting taxes through journals Account name: VenuesLive Management Services WA (Optus Stadium) Region: APAC Client version: 25.4 Steps to reproduce: Main menu > Expense report > Add report for any it... see more