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Financials: Bug or Working as Designed

Post here to check if app behavior is working as designed or is a bug before entering a Jira issue. Be sure to follow the post form outlined in this article: https://documentus.zendesk.com/hc/en-us/articles/20841164547095-How-to-Post-in-Bug-or-Working-as-Designed-Forums.

All Refer to Product Ideas Investigating Refer to Support Answered Newest post Recent activity Votes Comments
Tax line not populating the correct GL Account when using book controls for journal import

Nicole Loh | · 3 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/386257Account: Victorian Convention and Event TrustRegion: APACArticles used in your research: None as there are no articles that walks someone through tax imports with multiple book cod... see more
Blank screen on Create Purchase Order from Inventory Requirements

Joppe Borsboom | · 4 replies

Zendesk Ticket: #384001Account: PalexpoRegion: EMEA GeneralBusiness impact if not resolved: This issue blocks the ability to create purchase orders from the Inventory Requirements screen, preventing the purchasing manager from working efficiently.... see more
Enable billing address on the invoice

Anitha Khairnar | · 5 replies

Account name : New Zealand International Convention Centre (NZICC)Region :APAC Client version (Enterprise) :26.1 Description of the issue What does the client want to do? Why do they want to do this? Client wants to have alternate billing address... see more
Payment Plan Revenue Recognition

Chanh Huynh | · 0 replies

I am testing the Payment Plan Revenue Recognition process as my customer has a long spanding event where they are using a payment plan to issue monthly invoiced instalments and to recognise revenue as the time passes. Currently they are creating a... see more
Invoice User Reference was automatically changed

Dominik Obelöer | · 4 replies

Description of the Issue:When an invoice is created a webhook will give the invoice a user reference. In their Accounting System they see User References …0024 till …0026.Looking into momentus the same invoice have a different user reference which... see more
Wrong Item Unit In Table ER210 Refer to Support

Dominik Obelöer | · 4 replies

Description of the Issue: While peparing a Financial Interface for the client. Done by Dorian Büdel and Manuel Wagenbach. They encountered themselfes with the following situation.In the new table ER210, the item units are wrong.There are two examp... see more
Asset PE275

Dominik Obelöer | · 2 replies

Description of the Issue:Upfront → The Ticket is already in the Consulting Queue but they require Feedback first.Here's the situation:Asset PE275 on the asset register was credited. Client changed the Accumulated Depreciation to be £1,280.00 and t... see more
Control (AR020_CC_Control)/Transaction ID not availabe in Edit Payment

Dominik Obelöer | · 4 replies

Description of the Issue:The client usually copies the transaction ID from CC payments out of the system. Since the last update this is not possible anymore as you can not copy from the grid and in edit payment the field does show in the layout bu... see more
Invoice issued without detail

Francesco Torchia | · 1 replies

Description of the issue: The customer reported an issue where invoice was created without invoice details. However payment plan with an order is already attached. As invoice details tab is blank the PDF cannot be printed. Account name: Kortrijk ... see more
Amount mismatch in the service order and the payment plan

Francesco Torchia | · 3 replies

Description of the issue: Service order and payment plan shows different calculations Account name: Stadtholding Landau in der Pfalz GmbH Region: EMEA Client version: 26.1 Steps to reproduce:- From Main Menu go to event ID 21694 and right click t... see more
System not reconciling reversing entries upon posting when the journal is post by a scheduled task Answered

Anitha Khairnar | · 5 replies

Description of the issue: Reversing journals are created with a status of New  which will not get auto-posted, earlier it used to be ‘’Approved"  Account name: Tataki Auckland UnlimitedRegion: APAC Client version: 25.4 Steps to reproduce: from... see more
Expense Report - Feedback

Rob Rebman | · 4 replies

I was in a demonstration with the Vancouver Convention Centre.  While demonstrating the functionality a couple items came up.  Ryan Ungerboeck  can you review these.   1. Document Attachment LimitationsCurrently, documents can only be attached at ... see more
Incorrect entered on user details in the payment plan > AR tab

Anitha Khairnar | · 2 replies

Description of the issue: Unable to trace user in entered on column in payment plan Account name: Cairns Convention Centre Region: APAC Client version: 25.4 Steps to reproduce: Main menu > Cancelled and Archived Events and edit event 20432 > Pay... see more
Open Amount Not Appearing on Payment Portal

Heather Lightsey | · 3 replies

Posted to Documentus: Zendesk Ticket: 380422Account: Seattle CenterRegion: USArticles used in your research: Web Payment, Payment Plans, Add a Payment to a Payment Plan General:Business impact if not resolved: Client cannot pay balance owed via th... see more
Fully invoiced PO still available to select from "Add PO items to Voucher" in voucher processing Answered

Nicole Loh | · 3 replies

Zendesk Ticket: 384826Account: Te PaeRegion: APACArticles used in your research: NA, I did my own testing with examples, but couldn't get it to trigger like how they did GeneralBusiness impact if not resolved: User might pay the supplier twice whi... see more
Cancelled PO has PO item status as New Refer to Support

Nicole Loh | · 5 replies

Zendesk Ticket: 380836Account: Australian Turf ClubRegion: APACArticles used in your research: NA GeneralBusiness impact if not resolved: Reporting on purchase order items will render incorrect results and may cause audit problems. Short Summary o... see more
Error when trying to issue final invoice

Francesco Torchia | · 1 replies

Description of the issue: Initially customer reported an issue that while doing a final invoice for order 185648 which is under event id 550101 an error is thrown as below. We suggested to update Transaction type EV-INV to Active. This workaroun... see more
Expense Reports not posting taxes through journals

Anitha Khairnar | · 4 replies

Description of the issue:  Expense Reports not posting taxes through journals Account name: VenuesLive Management Services WA (Optus Stadium) Region: APAC Client version: 25.4 Steps to reproduce: Main menu > Expense report > Add report for any it... see more
Package price calculation (reprice)

Dominik Obelöer | · 3 replies

Description of the Issue:Client has created Event Profiles containing Service Orders. The Service Orders contain packages. The Packages were added and the pricing of the detail items was set to 0 while the Price List configuration had a price agai... see more
PayPal as gateway - based on AR000 config. Do the CC details save/store against the account when paying online.

Eden | · 3 replies

Hi Team,I have a client query around Charge Now functionality.They have noted they are receiving errors and now are unable to use Charge Now. (noting they believe it is due to upgrade to 25.3).Reference - ://ungerboeck.zendesk.com/agent/tickets/38... see more
AR Reconciliation does not allow filtering or selection by Book Control

Anitha Khairnar | · 4 replies

  Description of the issue: AR Reconciliation does not allow filtering or selection by Book Control Account name: MCEC (Victorian Convention and Event Trust) Region: APAC Client version: 25.4 Steps to reproduce: Main menu > AR Reconciliation Cli... see more
Journal Entries / GL Account states no credit Account. Answered

Dominik Obelöer | · 3 replies

Description of the Issue:The client faces multiple Journal Entries in Error which all have the issue that no Credit Account is linked.This happened to multiple clients but most of them could solve it by checking/fixing via GL Distribution. In this... see more
Expense reports - Add from credit card

Anna Cordey | · 2 replies

Hi team,I wanted to ask you if the “add from credit card" in the Expense Reports is fully functioning and if yes, what the best practices are? I cannot currently find an article that touches on this topic in the Support Center and I have heard mix... see more
Invalid date displays on Payment Portal Refer to Support

Francesco Torchia | · 6 replies

Description of the issue: "Invalid Date" message showing up on Payment Portal for days higher than 12 Account name: Palexpo Region: EMEA Client version: 25.4 Steps to reproduce:Username: test@gomomentus.com - Pass: 123456- Go to Invoices and sea... see more
Save and Save & Return behaviour in Add Voucher Batch screen Refer to Product Ideas

Nicole Loh | · 6 replies

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/378532Account: MCECRegion: APACArticles used in your research: None that specifies the behaviour of Save vs Save & Return button on Add Voucher Batch screen GeneralBusiness impact if not... see more
Wrong Due Dates / Payment Plan & Invoice

Dominik Obelöer | · 12 replies

Description of the Issue:The client is using Due Dates based on the settings done in the Bill to Account which in this case is 30 Days / there are also other examples where it is 10 Days and it won't work with that either which makes me guess that... see more
Invoice Numbers Missing II

Dominik Obelöer | · 9 replies

Description of the Issue:Client reported gaps in their invoicing. It goes 9219 → 9226 → 9232This was reported by multiple clients in the past. The reasons seem to vary though.For example here:https://documentus.zendesk.com/hc/en-us/community/posts... see more
Error on journal entries

Joppe Borsboom | · 1 replies

#380357 Pieter Fourie Nicole Loh Mike Schepker Satya Ram Nukala 1. GeneralBusiness impact if not resolved: Financial issue that is massively impacting the SD project with the customer.Short Summary of issue: Customer currently sees errors in journ... see more
Actuals keep increasing

Joppe Borsboom | · 1 replies

#379960 Pieter Fourie Nicole Loh Mike Schepker Satya Ram Nukala 1. GeneralBusiness impact if not resolved: Customer is unable to credit an invoice note.Short Summary of issue: After patching PROD, the issue with the creation of credit notes was re... see more
Cannot disable rounding on resource decimals

Joppe Borsboom | · 0 replies

#376328 - Pieter Fourie Mike Schepker Satya Ram Nukala Nicole Loh 1. GeneralBusiness impact if not resolved: Prices are not correct.Short Summary of issue: Customer tries to deactivate rounding on pricing calculation, but configuration is reset af... see more