Invoice issued without detail

Description of the issue: The customer reported an issue where invoice was created without invoice details. However payment plan with an order is already attached. As invoice details tab is blank the PDF cannot be printed.
Account name: Kortrijk Xpo
Region: EMEA
Client version: 25.4
Steps to reproduce:
Please note that we have voided the invoice 257336 and then reissued it again. So the data in prod and debug will differ. The newly created invoice number for this order is 258171
- When we edit invoice 257336 and click on invoice details tab the details are blank:
- We void this invoice. Main menu → invoices → search and edit invoice 257336 → Actions → Tools → Void → click on continue button:

- From main menu you should edit event 7855 → click on work orders and scroll down to find order 290264 → Edit that order:

- Click on Actions → Tools → Invoice → make sure you have updated data to May 12 2026 (this date is same as previous invoice) Run report → invoice should be created:
Observed results vs Expected results: Invoice details page for order 290264 should not be blank and should have all necessary details like other orders
What is the job the client is trying to accomplish: The customer would like to know how this was possible and how to prevent it in the future.
Business impact if not resolved: This invoice is currently causing errors in their accountancy system due to no invoice details.
Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
https://supportcenter.ungerboeck.com/hc/en-us/articles/206291737-Void-an-Invoice
https://supportcenter.ungerboeck.com/hc/en-us/articles/215319708-Credit-an-Invoice
Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/388352
Local v30 URL: https://supportwebemea.ungerboeck.com/Kortrijkxpo_PROD/

Pieter Fourie Mike Schepker Nicole Loh Satya Ram Nukala Should I report it as a bug?

Invoice issued without detail

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