Error when trying to issue final invoice

Francesco Torchia

April 16, 2026 08:33

• Description of the issue: Initially customer reported an issue that while doing a final invoice for order 185648 which is under event id 550101 an error is thrown as below.

  

  We suggested to update Transaction type EV-INV to Active. This workaround fixed the issue and customer was able to make a final invoice. But the customer wants to know the cause of the error message as this transaction was never touched since 2018.

• Account name: ExCel London Hospitality
• Region: EMEA
• Client version: 25.4
• Steps to reproduce:
  N/A
• What is the job the client is trying to accomplish: Preventing new error messages when a final invoice is issued
• Business impact if not resolved: Minimum at the moment
• Links to articles where you've looked for solutions and also other steps you've taken to research the issue: N/A
• Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/385198
• Local v30 URL: https://supportwebemea.ungerboeck.com/CompassLeith_PROD
  
  Pieter Fourie Mike Schepker Nicole Loh Satya Ram Nukala Any idea? Thanks!

• 

  Nicole Loh

  April 16, 2026 12:32

  Can you check if anyone was in the RTT window who may have changed it? I know that there are a few windows within the software that might not capture changes when certain fields are modified. 

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