Error on journal entries
#380357 Pieter Fourie Nicole Loh Mike Schepker Satya Ram Nukala
1. General
Business impact if not resolved: Financial issue that is massively impacting the SD project with the customer.
Short Summary of issue: Customer currently sees errors in journal entries that they cannot trace. They assume that this is due to the discrepancies because the accounts do not show any errors. The problem has been occurring since their issues in #379960 / ME-7595.
2. Debug Environment:
Customer DB Location: Hosted
Database: EuropaPark_Prod_0644683521_USI
Server: Debug-EMEA,1433
Version: 25.4.9543.33473 (20260216)
V30 Link: https://supportwebemea.ungerboeck.com/EuropaPark_PROD
User Login: usiadmin / ITRocks2014
New UI or Classic UI: New UI
4. Recreation Steps:
- In the Main Menu, go to Journal Entries
- Change the View to "Journaleinträge (nach Fehlern)"
- Edit the entry "Event 5365 Payment Plan 7796 Invoice 101103"
- Open the General tab
- Notice there is a Difference of 0,07
Expected behavior/outcome: Other Journal Entries that gave errors are also showing a difference.
5. Attachments:
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Interesting thing is that there are successful payment plan journals that have no issues, or did the customer correct them all individually? Usually a 1 cent error is due to rounding where org parm AR 901 might come in handy. Are you able to see if you can copy the order the re-invoice it to see if there is still a 7 cent difference? I had a quick look, but there seems to be new items in the order which made it difficult to compare the journal to the service orders. If we can isolate the resource that is causing the issue, that would be a huge step.
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