>

AR Reconciliation does not allow filtering or selection by Book Control

Anitha Khairnar
  •  
  • Description of the issue: AR Reconciliation does not allow filtering or selection by Book Control
  • Account name: MCEC (Victorian Convention and Event Trust)
  • Region: APAC
  • Client version: 25.4
  • Steps to reproduce:
    • Main menu > AR Reconciliation
    • Click on filters. Option to filter by Book control is not available.
    • But the ‘Security’ field links to the ‘Book control code’ page. We have noted that the Trial Balance and Security fields point to same table.
    • Customer wants this to be looked by development team as they wants their users to reconcile the correct book/account based on book control
    • They do not want it to be considered as enhancement.
    • Advise if the user can filter only by book control
  • Observed results vs Expected results:
    • Field not available in Main (QE) site as well. Please advise if this needs to be reviewed by dev. Suggest any work around
  • What is the job the client is trying to accomplish:
    • Customer need the flexibility to filter records with Book Control codes
  • Business impact if not resolved: Normal
  • Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
  • https://supportcenter.ungerboeck.com/hc/en-us/articles/204561778-AR-Security-Control-for-Accounts-and-Contacts
  • Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/381858
  • Local v30 URL:https://supportwebap.ungerboeck.com/MCEC_Prod_1700100308_USI_V30/app85.cshtml?

  • Book control window

     

Comments

4 comments

Date Votes
  • Anitha Khairnar

    Nicole Loh Satya Ram Nukala Please advice

  • Nicole Loh

    I am almost certain that AR security controls and Book Control Codes are the same? Are they claiming that it doesn't filter or just that the phrase that is used is different? 

  • Anitha Khairnar

    Please note :

    • Main menu > AR Reconciliation > Select the ‘Security’ drop down to select a book code. Note that the filter does not provide any results. Returns only when blank selected.
    • Now filter by ‘Aged Trial Balance’ . Note that the filter does not provide any results. Returns only when ALL selected.
    • We have noted that if the associated account has AR control set to any of the values, then this will be filtered. But customer does not want to make any changes to their accounts. 
  • Ryan Ungerboeck

    go ahead and submit a ticket and we'll take a look

Please sign in to leave a comment.

Didn't find what you were looking for?

New post