Actuals keep increasing

Joppe Borsboom

February 18, 2026 16:30

#379960 Pieter Fourie Nicole Loh Mike Schepker Satya Ram Nukala 

1. General
Business impact if not resolved: Customer is unable to credit an invoice note.
Short Summary of issue: After patching PROD, the issue with the creation of credit notes was resolved. However, now the final invoice is causing a problem. Actuals do not match, and each time payment steps are generated, the actual amounts increase.

2. Debug Environment:
Customer DB Location: Hosted
Database: EuropaPark_Prod_0644683521_USI
Server: Debug-EMEA,1433
Version: 25.4.9543.33473 (20260216)
V30 Link: https://supportwebemea.ungerboeck.com/EuropaPark_PROD 
User Login: usiadmin / ITRocks2014
New UI or Classic UI: New UI

3. Examples & Links (provide relevant examples & links):
Org Code: 10
Event ID: 8887
Service Order: 12690
Payment Plan: 7886

4. Recreation Steps:

1. In the Main Menu, go to Service Orders
2. Edit order 12690
3. Open the Actuals tab and compare them to the first screenshot
4. In the Main Menu, go to Events
5. Edit event 8887
6. Open the Financial tab
7. Edit Payment Plan 7886
8. Right-click the last step
9. Select Mark for Delete
10. Click Save
11. Click Add Actual Step
12. Notice that the amounts of the last step have increased
13. Repeat step 8 to 11 and notice that they will increase every time

5. Attachments:

• 

  Maximilian Fankidejski

  February 19, 2026 18:22

  It is possible to recreate this on https://supportwebemea.ungerboeck.com/EuropaPark_PROD 

  deleting and re adding a final invoice step should never lead to an change of the values of the invoice.

  There is no configuration which could justify a behaviour like this.

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