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Outlook Calendar Integration: Bug or Working as Designed

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Outlook Subscription Failure Answered

Ignacio Gargallo | · 6 replies

🐛 Bug - Outlook Calendar Integration: Webhook Subscription Renewal Failing / Events Created in Outlook Not Appearing in Momentus Environment Observed: NA Account Name: Cain Center for the Arts Account ID: account-6451-A Is this a converted acc... see more
Expected Behavior for Integration Settings Sync when Copying Prod to Test or Upgrading Answered

Heather Lightsey | · 5 replies

Zendesk Ticket: 388500Account: Palais des congrès de MontréalRegion: USArticles used in your research: About Momentus Connect General:Business impact if not resolved: Wasted time setting up Outlook Integrations settings if they are wiped out with ... see more
Event Sync issues for Momentus Managed Spaces

Chanh Huynh | · 14 replies

I am configuring Outlook Calendar Integration for State Library of Queensland and we have run into some issues with the sync for Momentus managed spaces. The configuration article mentions that for Momentus Managed Spaces, the Outlook room resourc... see more
Outlook Calendar Integration: Sync Configuration Defaults Answered

Chanh Huynh | · 7 replies

I am working on configuring the Outlook Calendar Integration for SLQ and for their requirements, they only wish for one way sync - from Outlook to Momentus when bookings are made via the Outlook Calendar.Going through Momentus Connect configuratio... see more
Implementation of Outlook Calendar Integration for Enterprise Multi-Org Answered

Sydney Burgdorf | · 2 replies

Hi Victor Nogales Junior! We received another question from Nike on the integration. They are multi-org. Once Outlook is connected to Momentus, will they be able to use the integration across all of their orgs or will it only work for one organiza... see more
Outlook Calendar Integration for Enterprise - Permissions Answered

Sydney Burgdorf | · 4 replies

Victor Nogales Junior Seth Halvaksz We’re currently working with Nike on implementing the Outlook Calendar Integration, and they’ve raised concerns about the permissions involved. Could you confirm which Outlook permissions are needed? We were not... see more
Outlook Managed / Momentus Managed Answered

Samuel Davidson | · 14 replies

The KB Article mentions that spaces have to be set for either Outlook Managed or Momentus Managed. This is also what is experienced in testing.   The rooms are booked primarily in Outlook: Users primarily schedule meetings in Outlook. Bookings ap... see more
Momentus Connect - Outlook calendar configuration has configure button disabled Answered

Anitha Khairnar | · 3 replies

Description of the issue: Momentus Connect - Outlook calendar configuration has configure button disabled Account name: Edith Cowan University Region: APAC Client version: 25.2.9347.33148 (20250804) Steps to reproduce: Login as 250245/12345 htt... see more
Cannot Add a New Connection Answered

Kristi Miles | Edited · 20 replies

Environment ObservedWhere was the issue observed? NA Elite Account Name: City of Seattle - Office of Arts & Culture (Seattle ARTS) Account ID: account-4147-Aaccount-412-A Is this a converted account?Unknown Date Converted (if known) Issue ... see more
Questions About Outlook Integration and Momentus Enterprise Answered

Rob Rebman | · 1 replies

Thank to Victor Nogales Junior for providing me answers to these customer questions. 1. What happens when you copy an event in Outlook? Will it will create a new event in Momentus occurence?When you copy an event in Outlook that is mapped to a Mom... see more
🐛 Possible Bug - Users with Same Permissions Not Able to Edit Integration Configuration (Elite)

Emma Whitlock | · 5 replies

I wasn't sure if posts here needed the bug report form so here you go :) Environment ObservedWhere was the issue observed? AP Elite Account Name: Museum of Applied Arts & Sciences (MAAS/Powerhouse) Account ID:account-412-A Is this a converted... see more
Exchange Vanity URL

Rob Rebman | · 1 replies

In a demonstration with Walmart, they wanted to verify if the Outlook Calendar Integration would work if they have a vanity exchange address.  their example is outlook.wal-mart.com Victor Nogales Junior @... @...   see more
Does Outlook Integration in Elite support integration to Zoom? Answered

Amber Lough | Edited · 6 replies

Hi All, I have a question from a venue who is using Zoom and the Elite platform:“On the other side of the building where all of the offices are located, we have a few meeting rooms available. They are booked in Outlook, which integrates with Zoom ... see more
Outlook Calendar Integration Answered

Teena Tabacchi | · 2 replies

Ontario Teachers' Pension Plan (OTPP)Enterprise Customer OTPP sent a list of questions regarding the integration. The product team responded after a call we had with them. The OTPP team has a follow-up question regarding the response we sent. Init... see more
Configure and Mapping Answered

Lauren Nathan | · 2 replies

Lockhead reached back out fro their security team with an additional question that came up. Is there a way to configure the “Event” bookings, mapping them to conference rooms only?  Does the event require accessing user mailboxes? Rob Rebman  see more
Outlook Calendar Read/Write Permissions - Application or Delegate level? Answered

Lauren Nathan | · 2 replies

Victor Nogales Junior @... - Below is a follow-up question from Lockheed Martin:for "Calendar.ReadWrite" is that application or delegated permission.  This would give the application access to all calendar data for every user in the corporation.  ... see more
Correct Exchange Room Resource Set Up for Outlook Integration - Momentus Managed Space Answered

Sam Miles | · 4 replies

Question regarding correct setup of room resources in Exchange for Momentus Managed, Auto Accept Off.  Customer wants people to book events in Outlook, which need to be approved in Momentus.Currently all Spaces are set to Momentus Managed, with Au... see more
Space Codes for Outlook Integration

Troy Enright | Edited · 4 replies

Hi team, we have a customer who wants to match their Outlook codes with ours, however their codes are 9 digits long and ours in Enterprise back office are 6. What other field would be recommended for use in the integration? Abbreviated description... see more
Outlook Calendar Integration Answered

Celine Puech | · 4 replies

Asking my question here regarding Outlook Calendar Integration. I have followed the steps from Confluence and it looks like the Outlook integration is now ready to configure for my customer Lancaster City Council.But just wondering how can I check... see more
Outlook Integration - Permissions Answered

Connor Morvay | · 7 replies

Account name: Lockheed Martin GVC. Region: Americas Client version (Enterprise): 25.12025041002Description of the issue:Customer has some security related questions for the outlook integration: 1) Is the “place.read.all” permission a requirement f... see more
Is it possible to book from teams and not from OUtlook, with the Outlook integration ? Answered

Léa Bourgeois | · 7 replies

Hi !I did a demo for ICC Belfast and they told me that they are usually sending events and creating bookings from teams directly and not from the Outlook calendar.Can they do that as well with our Outlook calendar integration ?The idea would be to... see more
Outlook Integration - Default Account Answered

James Blackburn | · 5 replies

When creating an Event from the Outlook Calendar and the space is Momentus managed, are we expecting the Account on the Event to be the Outlook Account the request is sent from or the Account on the Event Defaults. What is the expected Account whe... see more
Outlook Integration - Event set to Cancelled Answered

James Blackburn | · 9 replies

Zendesk Ticket: 340326Account: NMRegion: AmericasArticles used in your research: https://ungerboeck.atlassian.net/wiki/spaces/PMO/pages/784171171/Momentus+Connect+Onboarding+EnterpriseGeneralBusiness impact if not resolved: Unable to create an Eve... see more