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Outlook Integration - Event set to Cancelled

Answered
James Blackburn

Zendesk Ticket: 340326
Account: NM
Region: Americas
Articles used in your research: https://ungerboeck.atlassian.net/wiki/spaces/PMO/pages/784171171/Momentus+Connect+Onboarding+Enterprise

General
Business impact if not resolved: Unable to create an Event from the Outlook calendar
Short Summary of issue (issue description): MT managed resource is created in Outlook. Event is set to cancelled in Momentus. Activity log indicates a "Extended booking License" is required
Macro Vertical: Corporate

Debug Environment:
Customer DB Location: Hosted
Database: NM_0396107213
Server: Flora.USI-VAVPC.com,1601
Version: 24.42024112002
V30 Link: https://nm.ungerboeck.net/test/app85.cshtml?db7efb85c5f448ecb137477e02394dd4=63c7f1acb8564a8ebd7bdc23dc9435aa
User Login: usiadmin

Recreation Steps:
1. Main Menu > Integration Hub
2. Select Northwest Mutual
3. Select the configuration for the Outlook integration
4. On configuration tab > Default for Outlook to Momentus is set for "New Request"
5. On the Activity Log tab > Event Name "Test Grand Hall A" > Status = Failure "Your Ungerboeck module licenses do not include access to this API endpoint. You need to have the module license ExtendedBookings. Please contact your Ungerboeck administrator if this is needed."
6. In Backoffice > Main Menu > Events > Event ID 46133
7. Status of the event is set to Cancelled

Observed vs. Expected Results: Expecting the Outlook to Momentus Event will be set to "New Request"
What does the client want to accomplish: Use the Outlook Integration

Attachments:
Attachments or screenshots:

Cancelled Event and active License from the onboarding document:

 

Activity Log:
 

Comments

9 comments

Date Votes
  • James Blackburn

    @... can you take a look at this one and let me know if they need additional licensing

  • Linda Moyer

    Just a note that I have added a topic for the Outlook Calendar Integration under the “Platform” section and have moved this post there. @...  this will save you from having to follow any product-specific forums!

  • Seth Halvaksz

    Also tagging Victor Nogales Junior here, he should be able to answer

  • James Blackburn

    Victor Nogales Junior or @... Would either of you be able to look at this documentus post concerning the Outlook Integration for Northwest Mutual.

  • Seth Halvaksz

    Charlie is out, so i messaged Victor Nogales Junior on teams

  • Victor Nogales Junior

    This happens because the Enterprise API user created for the Outlook integration to make calls to Enterprise is missing a setting “License Special Access”, which indicates that this particular API user, which is used for Outlook Integration only, does not require an API license. 

    The immediate solution is to have that flag set in the API user identified as “OUTAPI”, which is used by https://nm.ungerboeck.net.

    I also adjusted the onboarding confluence page with that information. 

  • Victor Nogales Junior
  • Seth Halvaksz

    @... do we need an update to the documentation, so that this is clear?

  • James Blackburn

    Seth Halvaksz Victor has already updated the documentation. Thank you

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