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Exhibitions: Best Practices

All Refer to Product Ideas Investigating Refer to Support Answered Newest post Recent activity Votes Comments
Unable to apply standard/early/late rates per service within an event for ESC & need a hardstop on ordering

Ganesan Sankran | · 8 replies

Marina Bay Sands APAC 25.4 (Enterprise) Description of the issue (2 parts) Regarding the early and standard deadlines for events, while it's being applied currently at the event level but is there a way to set these deadlines ONLY for one item of... see more
Improvement Suggestion: Missing Booth Validation in Pavilion Portal Refer to Product Ideas

Jens Kohler | · 1 replies

When assigning an exhibitor to a booth within the Pavilion Portal, no booth validation is performed in the background, even if a booth resource is already assigned to the booth.Current behavior: If the exhibitor does not yet have a booth order, a ... see more
Contractor Portal (information 3rd party provider sees)

Jens Kohler | · 3 replies

In the contractor portal, we have identified a problem regarding the information visible to contractors. Of course, this always depends on how the customer has configured the Base-EXP configuration. However, if the available configuration options ... see more
Allergies and Dietary Preferences - ESC Refer to Product Ideas

Celine Puech | · 8 replies

Do the sections Allergies and Dietary Preferences from the Resource and Item flow into the ESC/webshop ? I couldn't find how to make it work.Thanks see more
Automated export floor plan (DWG) Answered

Jens Kohler | · 6 replies

Tragen Herrick The customer is using a robot that marks designated areas on the floor of their exhibition halls. For this purpose, they would like to have an interface between the floor plans and the robot’s software. The question is whether the f... see more
Exhibitor Booth Number fields versus Service Order Booth Number fields

Linda Moyer | · 1 replies

A while back I had gotten a knowledge base update request for clarity about booth number fields. I created this article. Then this post happened and I found out there are also booth fields on service orders: Change the field in Change Tracking fro... see more
ESC point of sale

Jillian Stangret | · 3 replies

Minneapolis Convention Center would like to know how other convention centers are handling Exhibitor Services payments for kiosks during events. They currently use iPads connected to ESC with a public login, and the checkout process is slow becaus... see more
Adding exhibitors from the floorplan

Mariam Abid | Edited · 13 replies

The KIF team is accustomed to working directly within the EFP to add and place new exhibitors.Current process (version 25.3):Users open the floorplan, select “Place Exhibitor,” and from there access the advanced search. Within that window, they ca... see more
Organization Not Accessible error message in EXP Answered

Amy Durbin | · 3 replies

Cleveland Clinic has several orgs that use EXP.  Recently, they have had some EXP users getting an “Organization Not Accessible” error message.  We think this occurs because the Contact's public user record, which can exist across orgs, is not att... see more
ESC - prompt reminders Answered

Celine Puech | · 1 replies

I have a question related to the Training course ESC - Intermediate (from minute 50:08 (Play course - Introduction to ESC - Intermediate) about exhibitor checklist that would link to products they may have forgotten. I don't understand when Jake m... see more
ESC images ratio Refer to Support

Celine Puech | · 6 replies

My customer has currently their images in a 4:3 format, but our guide on the support center specifies 3:2.All images are 1500 × 1125 px. They can change them if needed, but would prefer to use the correct size rather than have them cropped in the ... see more
Release Exhibitor / Floor Plan Answered

Dominik Obelöer | · 3 replies

Description of the Issue:When trying to release an exhibitor from a booth in the Floor Plan the client receives the error message:“You must select 1 reserved booth to release exhibitor”What exactly triggers this message. When testing this I did no... see more
Showmap - Link to own Portal instead of EXP Refer to Product Ideas

Dominik Obelöer | · 4 replies

Description of the Issue:The client is using the Showmap and wants to implement a Link to their own “GHM Portal” where as of now the system Links to the Exhibitor Portal.They want to do this for the Button which appears when you select a Booth and... see more
Complex Pricing Structure for ESC Item

Martin Stephens | · 8 replies

MTCC have a complex pricing scheme that they would like to create in ESC.  Here is the logic:For the Shared Service, they have flat rates for internet if the event is 1 or 2 days, using Standard or Advanced (early bird) pricing.  They have another... see more
Set up a Time Out for ESC

Dominik Obelöer | · 2 replies

Description of the Issue:Is there a way to configure a timeout for clients who keep the webshop page open.Several times, they have closed the shop link, reset the status of the event from public and retired the ESC configuration, despite all this,... see more
Exhibitor Names

Dominik Obelöer | · 6 replies

Description of the Issue:As the client has multiple exhibitors who changed their names over the years, there is now the situation that it is a bit unclear where exactly the system pulls the information in the split screen from. As you see in the S... see more
ESC Sign In Page - Exhibitor Categories Selection Refer to Product Ideas

Ella Fancett | · 7 replies

Hi Team, Is there a way to have the ‘exhibitor categories’ shown/included on the ESC front sign in page alongside the booth number field? My client (ExCeL London) have asked if it is possible to have the 'Exhibitor Category' field made available o... see more
Exhibitor Portal / Usage of multiple URL's for multiple Languages Refer to Product Ideas

Dominik Obelöer | · 6 replies

Description of the Issue:The client has some troubles setting up the EXP with two URL's. One is for English Content and the other is for German Content.Initially they did the setup like this with the Goal of having the English URL when the Languag... see more
How to set up a Price List Item in order to enable it to be booked more than one time via Exhibitor Portal

Dominik Obelöer | · 4 replies

Description of the Issue:The client wants only two out of many Items to have the possibility to be increased in their amount. While you can set that up via Order Processing Configurations the issue there is that this then is set for all Items but ... see more
ESC - Dictionary phrase Refer to Support

Ella Fancett | · 5 replies

Hi Team, Quick question regarding ESC dictionary.. How do you change the text on the pop up message which appears when you hover on the question mark where exhibitors enter their stand number? Currently the message states 'undefined' I've had a lo... see more
Banner Name Field has inconsistent behavior Answered

Minka Verkaar | · 3 replies

Hi team, I have a question about the field ‘Company Banner Name’ and how this is being used across the system. It is about the field below which is populated in at Exhibitor Level (EV290_BANNER_NAME in table EV290_EXHIBITORS). In this example the ... see more
Possible to enter booth number in the ESC sign up? Refer to Product Ideas

Ella Fancett | · 15 replies

Hi Team, My client, ExCeL London, have asked whether it is possible for an exhibitor to enter their booth number in the ESC sign up page? Is there a best practice on this?Scenario: We have the ability to set Exhibitor Categories (Space Only / Shel... see more
Controlling Events available for ESC in Events List

Anthony Costantino | · 3 replies

Account name: Ocean Center Region: AMER Client version (Enterprise): 25.3 Description of the issue Client has defined filters on event list for which events to make available online based on status and category.  Per design, only events with an E... see more
Cookies in EXP and ESC Answered

Maximilian Fankidejski | · 7 replies

Hi Seth Halvaksz ,We’ve received the following question from MCH regarding content management for the Exhibitor Portal:“Are all cookies set by the Exhibitor Portal and the Web Shop (ESC) strictly necessary?”Can you please advise on this question?T... see more
ESC : Configure separate links for ESC config with multiple events Answered

Anitha Khairnar | · 15 replies

Account name :  Brisbane Convention & Exhibition Centre (BCEC) Region : APAC Client version (Enterprise) : 25.2 Description of the issue What does the client want to do? Why do they want to do this? Customer has ESC configured for multiple events... see more
EXP - Automating assigned rep for web created contacts Answered

Ella Fancett | · 4 replies

Hello! Is there a process for automating the rep assignment for web created contacts in Exhibitor Portal? I've had a look with my client (CCD) at their contacts and if they were tied to an assigned representative and found a large number of contac... see more
Google Analytics Tracking Information and Chatbot Features in Roadmap Answered

Eric Le | · 3 replies

Hi Product team,Our Exhibitions Organizer uses heavily Exhibitor Portal and ESC and they wish to implement Google Analytics.Is there a detailed list of data that can be tracked today, like Event ID, Service Orders, cart items?What features are in ... see more
ESC Order Items Section in Layout Answered

Amy Durbin | · 2 replies

Is the ESC Order Items section in the Events window layout a valid section? I have a customer asking about it's use but when she pulls it into her layout, nothing appears there.  Is it dependent on something else?     see more
The customer has requested that the account code information to be displayed on the Exhibitor Portal homepage. Refer to Product Ideas

Ramya Arokiasamy | · 5 replies

Description of the issue: If possible to position the account code information on the Exhibitor Portal homepage, ensuring it is clearly visible to exhibitors.Account name: Puzzle CentreRegion: EMEAClient version: 25.2Steps to reproduce:1. Search f... see more
adding multiple exhibitor accounts Answered

Jillian Stangret | · 3 replies

I have a customer who needs to upload 500 new exhibitor accounts but all the documentation around that is missing (see the three links in the last section). https://supportcenter.ungerboeck.com/hc/en-us/articles/360010062834-Add-Exhibitors#h_01JV7... see more