Luke Mintert
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Recent activity by Luke Mintert-
API Error Message: "The incoming token has expired"
Hi Team 🙋♂️Gas South District has developed an integration and it had been working. However, on Friday July 3, 2026 at 10:22 it stopped working and they started getting an error message. Below i...
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🐛 Possible Bug - iCal links expiring
Environment Observed Where was the issue observed? EU Account Name- Monash University Prato Centre Account ID - account-626-A Issue ScopeHow widespread is the issue? Multiple customers ...
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Insights not pulling in all text in single Instruction Description
Answered🐛 Possible Bug - Insights not pulling in all text in single Instruction Description Environment ObservedWhere was the issue observed? NA Account Name - The Harbor Center Account ID - account-6...
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Email Contents/Body Not Appearing in Elite
Completed🐛 Possible Bug - Email Contents showing in Postmark, but not in Elite Environment ObservedWhere was the issue observed? NA Account Name - Herberger Theater Center Account ID - account-3216-A ...
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User List Sorting
Would you be able to explain how the User List sorting works in Elite? We had thought it sorted between Active and Pending users, starting from A-Z based on that status. However, in Quebecor Spor...
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Tax on specific items not copying over when copying an event
Not planned🐛 Possible Bug - Tax on certain items not carrying over when copying an event. Environment ObservedWhere was the issue observed? EU Account Name - Zeitpol Account ID - account-24-A Is this a c...
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Selecting Multiple Dates on Inquiry
Answered🐛 Possible Bug - Inquiry treating multiple dates selected as a range Environment ObservedWhere was the issue observed? EU Account Name One Events Account ID - account-466-A Is this a converted...
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User Roles - Unable to Book Space
Completed🐛Possible Bug Environment ObservedWhere was the issue observed? NA Account Name - The Citadel Theatre Account ID - account-6324-A Is this a converted account?No Date Converted (if known) I...
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Report attachments not in correct file format (PDF)
Issue Summary Description: Report attachments sent in 'All file' file format instead of PDF Business Impact: [Explain how this issue affects the customer’s operations or workflow] Environment Det...
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Research not working - Returning 500 error
Answered🐛 Bug - Artist Research Down Environment ObservedWhere was the issue observed? NA, but occuring in ALL environments Account Name - Warner Theatre Account ID - account-2631-A Is this a conver...