User Roles - Unable to Book Space

Refer to Support

Luke Mintert

January 14, 2026 18:44

🐛Possible Bug

• Environment Observed
  • Where was the issue observed? NA 
• Account Name - The Citadel Theatre
• Account ID - account-6324-A
• Is this a converted account?
  • No 
• Date Converted (if known)
• Issue Scope
  • How widespread is the issue? Multiple customers 
• Event Name Unable to book events with Book Internal Only permission
• Event ID Unable to book events, 
• Was the issue reported by the client?
  • Yes 
• Client Contact Name Ben Osgood
• Client Contact Email bosgood@citadeltheatre.com
• What’s the problem?
  • Users with specific role permission unable to add booking to calendar
• Is the issue reproducible?
  • Yes
• If reproducible, where?
  • Demo 
• Demo - Y - Premier - Luke, account-9679-A
• Demo Event ID - n/a, issue is not being able to book an event
• Steps to reproduce the issue
  • Sign in as Luke Aherns who has the ‘Citadel Admin - TEST - Copy’ role assigned
  • Select any date on the calendar to create an Event (just use test for the name, Account, and Contact)
  • Note that Internal Event is checked and greyed out by defauls on the event slider
  • Select any event type, business classification, and sapce
  • Go to save the event, and receive the red snack bar error

  • error in console log reads: 

    

• Expected behavior
  • To be able to create an internal event
• Troubleshooting steps already taken
  • Removed the ‘Book Internal Only’ Venue Specific Permission from the Role and was then able to save an event record.
  • When I readd the ‘Book Internal Only’ permission to the role, I receive the 500 error again
  • Issue appears tied to that permission
• Workaround identified?
  •  No
• Attachments available?

  • Screenshots or videos: 
     

    

    

• Zendesk ticket link (for Support use)

• Official comment

  

  Elizabeth Fox

  January 14, 2026 21:23

  Kristi Miles Luke Mintert  I believe all of these issues are tied to the same setting of Internal Only booking and we should need one bug raised.

  Summary:

  • Book Internal Only role setting appears to be a common component to the issues
    • When Book Internal is TRUE on a user's role, then that user is unable to book anything, despite their Highest Booking Capability.
    • They are instead getting a 500 Error and a snackbar error when these settings are applied:
      • Highest booking capability:  Confirmed
      • Book Internal Only: TRUE
      • Highest booking capability:  Prospect
      • Book internal only: TRUE
    • When Internal Only is deselected / FALSE, then the booking works
• 

  Luke Mintert

  January 14, 2026 18:47

  

  Including screenshot of the Roles Venue-Specific Access
   
• 

  Elizabeth Fox

  January 14, 2026 20:26

  Confirmed with Luke:  Booking as Internal Event, H1 Status, and encounters the snackbar error.

  I was able to book a prospect with the same user and role.
• 

  Luke Mintert

  January 14, 2026 20:28

  Additional screenshot of console log when error is occuring

  
• 

  Elizabeth Fox

  January 14, 2026 20:30

  Luke Mintert , please go ahead and raise a bug for this.  Thanks!
• 

  Alex Weygandt

  January 14, 2026 21:34

  Elizabeth Fox Could this issue be tied to the same problem? https://documentus.zendesk.com/hc/en-us/community/posts/37679049509399-Error-when-editing-Invoice?page=1#community_comment_37680444105367
• 

  Elizabeth Fox

  January 14, 2026 21:38

  Alex Weygandt , could be similar, but we need to test the permissions and replicate it to know for sure.
• 

  Alex Weygandt

  January 14, 2026 21:39

  Elizabeth Fox Yeah I am copying that to demo right now. Just waiting for it to finish.
• 

  Kristi Miles

  January 14, 2026 22:48

  Luke Mintert will you link the Jira here as a close to the loop please?
• 

  Kristi Miles

  January 14, 2026 23:29

  VOPS-8398

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