Support Tools Overview

The following tools are available within the Support app:

General tools

• Tenant Size
• Tenant Copy (a.k.a., Snapshot export/import)
• Tenant Delete
• Mangle/Demangle Users
• Tenant Dump
• Viewing Support Tool Logs

Conversion tools

• Conversion Overview
• Spreadsheet Conversion
  • Managing Document Files
• Priava Conversion
• Capsule List
• Capsule Import
• Saved State

Troubleshooting

• Troubleshooting Long-Running Tasks

Special-purpose tools

• Troubleshooting in the Pitstop Cluster(s)
• Transferring a tenant between RavenDB servers
• Manage ETLs

Permissions

We have a permission system in place for these tools. If you do not have access to a tool that you need to use, please reach out to one of the lead developers or the operations team. 

Tool/Operation	Permission Required
Tenant Size	Tools and Conversions
Tenant Copy - Snapshot Export	Can Export Tenants
Tenant Copy - Snapshot Import	Can Import Tenants
Tenant Delete	Admin
Mangle/Demangle Users	Manage Accounts and Users
Spreadsheet/Priava Conversion	Tools and Conversions
Capsule List	Tools and Conversions
Capsule Import	Can Import Tenants
Saved State	Tools and Conversions

The icons as shown in the Support Groups area: