Heather Lightsey
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Activity overview
Latest activity by Heather Lightsey-
Heather Lightsey created a post,
Availability Search Bookings Status Does Not Update to Match Event Status
Zendesk Ticket: 386468Account: UT AustinRegion: USArticles used in your research: https://supportcenter.ungerboeck.com/hc/en-us/articles/204562808-Search-for-Availability-and-Add-Bookings-or-Recurr...
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Heather Lightsey commented,
Richard Marmura Hello, just checking in on my message above. Were you able to login as the affected user using the credentials I provided? We are trying to find out whether it is expected that a Ve...
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Heather Lightsey created a post,
Legacy Room Flow - Distribution and Flow Numbers Do Not Match
CompletedZendesk Ticket: 381420Account: Greater OntarioRegion: USArticles used in your research: Add and Manage Event Opportunity Room Flows General:Business impact if not resolved: Currently the customer m...
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Heather Lightsey commented,
Victor Nogales Junior looks like it was on 5/12/26.
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Heather Lightsey commented,
Hi Richard Marmura , the credentials provided for TMCCLELLAN are for the local site, not their production or test sites. Can you try to login again? I just tried on my end using the local site and ...
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Heather Lightsey created a post,
Expected Behavior for Integration Settings Sync when Copying Prod to Test or Upgrading
AnsweredZendesk Ticket: 388500Account: Palais des congrès de MontréalRegion: USArticles used in your research: About Momentus Connect General:Business impact if not resolved: Wasted time setting up Outlook...
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Heather Lightsey commented,
Thanks, Tony. I advised the customer of this and sent them the link to Pendo. I also sent a feedback request to @... about including this information in the KB article https://supportcenter.ungerbo...
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Heather Lightsey created a post,
Adding Other Actual to Work Order Results in Incorrect Item Status
Zendesk Ticket: 386441Account: Boise CentreRegion: USArticles used in your research: Work Order Item Actuals, Complete Work Orders and Work Order Items, Using the Work Order Items Page General:Busi...
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Heather Lightsey created a post,
Venues Customer Cannot See Standard Reports
Zendesk Ticket: 385143Account: Great Plains Technology CenterRegion: USArticles used in your research: Standard Reports General:Business impact if not resolved: Unable to run standard reports on sp...
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Heather Lightsey created a post,
Open Amount Not Appearing on Payment Portal
Posted to Documentus: Zendesk Ticket: 380422Account: Seattle CenterRegion: USArticles used in your research: Web Payment, Payment Plans, Add a Payment to a Payment Plan General:Business impact if n...