Availability Search Bookings Status Does Not Update to Match Event Status

Heather Lightsey

June 30, 2026 21:02

Zendesk Ticket: 386468

Account: UT Austin

Region: US

Articles used in your research: https://supportcenter.ungerboeck.com/hc/en-us/articles/204562808-Search-for-Availability-and-Add-Bookings-or-Recurring-Bookings-to-an-Event

 

General:

Business impact if not resolved: Minor, and can cause some initial confusion if not caught immediately

Short Summary of issue (issue description): After creating an event through Availability Search changing the event status will not sync with the booking status immediately

Macro Vertical: Convention Centers

 

Debug Environment:

Customer DB Location: Hosted

Database: UTAUS_Prod_0779716301_USI

Server: Debug-US,1433

Version: 26.12026052502 

V30 Link: https://supportwebus.ungerboeck.com/UTAUS_Prod/app85.cshtml?

User Login: usiadmin / ITRocks2014

 

Recreation Steps:

1. Navigate to the Events window from the Main Menu
2. Tools > Availability Search
3. Search for a date range and select at least four spaces
4. Choose an available date and space(s)
5. Enter the event information like description, account, etc.
6. Navigate to the Bookings tab of the Add Event window
7. Change the overall event status from Request to something else > notice the booking statuses do not change immediately
8. When switching between statuses, you can change the event status but then had to go back to the original then change again in order for it to update the next time. (For instance: Request > Waitlist > Pending > Confirmed > Request > (then all the bookings change) Confirmed
9. If you add the event by clicking Save, then change the status of the event, the Bookings automatically update to show the same status as the event
10. If you change the event status before saving the event but don't ensure the booking status matches, then try to change the event status once the event is saved, the booking status does not automatically update to match, leaving them out of sync

 

Observed vs. Expected Results: Would expect the booking status to update to match the event status, as it does when adding an event via anything other than Availability Search

What does the client want to accomplish: In-sync data

 

Tagging Cathy Herrick - please advise

Attachments:

Attachments or screenshots:

https://ungerboeck.zendesk.com/attachments/token/oK2FKTGdUwUZbrq1nrZdTsYcV/?name=386468-4.mp4 

https://ungerboeck.zendesk.com/attachments/token/XT0JRxJXaGNWLamAheGoXA8ts/?name=386468-5.mp4 

• 

  Mike Schepker

  July 02, 2026 16:46

  This seems like a bug to me but I'd like to have others weigh in. Nicole Loh Pieter Fourie Satya Ram Nukala 
• 

  Nicole Loh

  July 03, 2026 00:10

  Yea, I'd say this one is a bug. If you have to reselect the original status it lands on and then be able to change it, it's not a right flow for users.

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