Legacy Room Flow - Distribution and Flow Numbers Do Not Match

Refer to Support

Heather Lightsey

May 28, 2026 19:22

Zendesk Ticket: 381420

Account: Greater Ontario

Region: US

Articles used in your research: Add and Manage Event Opportunity Room Flows

 

General:

Business impact if not resolved: Currently the customer must manually update all the numbers to the Flow if they want to be able to report on room pickup data accurately. Requiring extensive manual work to obtain pickup report numbers.

Short Summary of issue: Legacy Room Flow not working - different numbers on Distribution tab than Flow tab on Event Opportunity

Macro Vertical: Convention Centers

 

Debug Environment:

Customer DB Location: Hosted

Database: GreaterOntario_Prod_0223379868_USI

Server: Debug-US,1433

Version: 26.1 (20260429)

V30 Link: https://supportwebus.ungerboeck.com/GreaterOntario_Prod/app85.cshtml?ReturnUrl=%2fGreaterOntario_Prod#/

User Login: usiadmin / ITRocks2014

New UI or Classic UI: New

 

Recreation Steps:

1. Sign in as USIADMIN
2. From the Sidebar, go to Event Opportunities
3. On Event Opportunities, in the Description field, search for "Fortune Fencing ROC/RJCC/RYC" > Locate Event Opportunity with Sequence 4906 > Edit
4. Go to the General tab on the Event Opportunity > See that Room Flow Roll-Up field is set to "Yes"
5. On the Event Opportunity, go to the Distribution Tab > Note that the Response is "Accepted"
6. Show the row totals for the Rooms Pickup column and Room Blocked columns > Note that Rooms Pickup total is 618 and Room Blocked is 885 (see screenshot)
7. Next, go to the Flow tab on the Event Opportunity > Also show the row totals for the Rooms Pickup column and Room Blocked columns > Note that the Room Pickup total is 0 and the Room Blocked is 470
8. Next, on the Flow tab of the Event Opportunity, click the "Manage Event Opportunity Flow" button (Near the top right of the grid) > See that the Flow numbers here are the same as on the Flow tab

 

Observed vs. Expected Results: the number from the Distribution Tab should push to the Flow tab if the Room Flow Roll-Up field on the General tab is set to Yes

 

Tagging: Cathy Herrick - please advise

 

Attachments:

Attachments or screenshots:

• 

  Jennifer Lee

  June 04, 2026 20:25

  Following
• 

  Barbara Key

  June 04, 2026 22:00

  I feel this is broken. I was under the impression that if you have stuff on the distribution tab and the roll up is set to YES, that it would pull the data over. Andy Zak would just love to look at this I am sure. ;-)
• 

  Andy Zak

  June 04, 2026 22:49

  My team no longer works on this, but I agree something is weird here. 
• 

  Seth Halvaksz

  June 29, 2026 12:35

  Noting that this is being tracked in this ticket:

  https://ungerboeck.atlassian.net/browse/ME-8558

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