Edwin Hernandez
- Total activity 189
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Activity overview
Latest activity by Edwin Hernandez-
Edwin Hernandez created a post,
Emails sent to spam after SendGrid enablement - Input from PM/Development
Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/386373Account: University of Calgary (Theatre Services)Region: USArticles used in your research:https://supportcenter.ungerboeck.com/hc/...
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Edwin Hernandez commented,
Mike Schepker - Thank you for reviewing this case! I will recommend that the client submit an enhancement request through Pendo so the product team can evaluate the feature for future consideration...
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Edwin Hernandez created a post,
Communications Window Missing Navigation Buttons
Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/389050Account: Northern Illinois UniversityRegion: USArticles used in your research:https://supportcenter.ungerboeck.com/hc/en-us/articl...
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Edwin Hernandez commented,
Hi Carissa Harrison - I have a quick question regarding this threat. I am working on: https://ungerboeck.zendesk.com/agent/tickets/388223. I tested it, and I see that when I toggle the Edit-Enable ...
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Edwin Hernandez commented,
Hi Linda and Seth - Thank you for reviewing this and for providing the additional information. I will follow up with the client and confirm.
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Edwin Hernandez created a post,
Should Users Without "Allow Momentus Connect Access" Privilege Be Able to Access MoCo?
AnsweredZendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/384971Account: Seattle Convention CenterRegion: USArticles used in your research:https://connectsupportcenter.ungerboeck.com/hc/en-us/ar...
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Edwin Hernandez commented,
Mike Schepker - Thanks! so should I let the client know that this would need an Enhancement request? Thanks again for reviewing this case!
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Edwin Hernandez commented,
Mike Schepker – I couldn't find any OSB API end points at the event level. I tried to use that from another endpoint to see what it does
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Edwin Hernandez created a post,
Need API endpoint for Add Event to OSB
Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/386948Account: Ontario Teachers’ Pension Plan BoardRegion: USArticles used in your research:https://supportcenter.ungerboeck.com/hc/en-u...
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Edwin Hernandez commented,
Mike Schepker - It looks like a common pattern might be that these views were set with “Everyone” Access Type. I’m not sure how to confirm whether this client's activity is captured in Full Story. ...