Edwin Hernandez
- Total activity 196
- Last activity
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Activity overview
Latest activity by Edwin Hernandez-
Edwin Hernandez commented,
Thanks for all your help! I've submitted a Pendo request: Enhancement Request: Preserve Service Order Item Entry Sequence.
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Edwin Hernandez commented,
Hi Seth Halvaksz - Thank you for this information! I've checked APP-7330 and confirmed that this case does not appear to be related to the issue being reported in my ticket.The issue we're seeing i...
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Edwin Hernandez commented,
Hi Seth Halvaksz - I was working on this case with Mike; however, he is out of the office this week. I was wondering if you could please confirm whether this behavior is working as designed? If thi...
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Edwin Hernandez commented,
Hello Mike Schepker - London CC has reopened ticket: #391772, while they recognize that the Print Sequence feature is useful, they do not believe using it is more efficient that their previous work...
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Edwin Hernandez commented,
Mike Schepker I am testing this in QE_24, and I can see that the same behavior occurs there as well.However, I was not aware that the print sequence can be changed using the 'Print Sequence' tool. ...
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Edwin Hernandez created a post,
Service Order Items Do Not Retain Entry Sequence When Added Before Saving
PlannedZendesk Ticket: https://supportwebus.ungerboeck.com/LondonCC_ProdAccount: RBC Place London (London Convention Centre)Region: USArticles used in your research:https://supportcenter.ungerboeck.com/hc...
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Edwin Hernandez created a post,
Emails sent to spam after SendGrid enablement - Input from PM/Development
Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/386373Account: University of Calgary (Theatre Services)Region: USArticles used in your research:https://supportcenter.ungerboeck.com/hc/...
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Edwin Hernandez commented,
Mike Schepker - Thank you for reviewing this case! I will recommend that the client submit an enhancement request through Pendo so the product team can evaluate the feature for future consideration...
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Edwin Hernandez created a post,
Communications Window Missing Navigation Buttons
Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/389050Account: Northern Illinois UniversityRegion: USArticles used in your research:https://supportcenter.ungerboeck.com/hc/en-us/articl...
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Edwin Hernandez commented,
Hi Carissa Harrison - I have a quick question regarding this threat. I am working on: https://ungerboeck.zendesk.com/agent/tickets/388223. I tested it, and I see that when I toggle the Edit-Enable ...