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WeTrack Reloading during checklist creation

Hayley Burkhardt

Issue Summary

  • Description: While creating new checklists, wetrack is refreshing during creation losing work.
  • Business Impact: The customer needs to save after each check added so they don't lose work.

Environment Details

Reproduction Steps

  1. Navigate to Settings
  2. Locate Incident Categories under Control
  3. Click Checklists
  4. Begin adding a new one and add more than 5 checks
  5. Site reloads and loses data

Verification

  • Reproduced on: Customer Site
  • Notes: This happens frequently in WeTrack; I've had this happen when creating an incident and adding details, too. This has happened on a few calls with PavCo. I will try and track down a recording. 

Behavior Description

  • Actual Outcome: The site reloads when creating a new checklist.
  • Expected Outcome: WeTrack should not refresh while creating new data.

Supporting Evidence

  • Video: Did not record my attempts, sorry. Client reported, screenshot below.


 

Comments

9 comments

Date Votes
  • Vernica Lodha

    Hi Haley. I tried this a couple of times today and cant re-create the behavior, despite adding multiple checks. I have asked Ola to check if this was a network problem. 
    This used to happen until a few months back but i think b/w October and November, the refreshing of WeTrack should have been minimised. Given its a real-time system where updates sync constantly, sometimes the server might cause this. It should not be a recurring thing though - i get the same feeling from Chase's comments too. Let me know if you see this more often.

  • Hayley Burkhardt

    Megan Fontenot  Can you update Chase on this?

  • Megan Fontenot
    Edited

    Vernica Lodha - While in a training call with the customer just now both Chase and Breanne reported this issue again during our call. Hayley did not have the same issue.

    Site: https://aleruscenter.wetrack.com
    Time Stamp: approx. 2:18pm ET and then again it was voiced at 2:27pm ET exactly to both of their machines.
    Users: Chase McDermott - Chase.McDermott@oakviewgroup.com & Breanne Sypherd Breanne.Sypherd@oakviewgroup.com 

    With a timestamp is it possible for another look to see if there is something going on outside of issue resolved in the last several weeks?

  • Vernica Lodha

    Thanks so much, this is helpful. The team is investigating/ I will come back once we know more.

  • Megan Fontenot

    Hey Vernica, doing some house keeping on my end for the Alerus Center. Any updates on this front?

  • Vernica Lodha

    Hi Megan Fontenot when this was reported, it seemed autoscaling of our infrastructure had malfunctioned, which is why this happened. In the last month, has this been reported again?

  • Hayley Burkhardt

    Vernica Lodha Alerus Center continues to have loading issues while inputting data. They trained their team on Tuesday this week. I don't experience the same level of refreshing but this is a continous issue for this account in particular and I don't have an answer. Any updates on this would be hugely benefical. Thank you!

     

  • Vernica Lodha

    I am escalating this internally, Hayley Burkhardt  and will come back.
    Can we confidently eliminate internet speed and customer device issue? Meaning, are other in Alerus centre facing similar or is this just Chase's feedback since the beginning? We have zero reports of this happening from any other customer which makes it harder to accurately identify such an isolated issue.

  • Megan Fontenot
    Edited

    Hi Vernica Lodha touching all Alerus related posts as we get ready to close this project out. We can confirm that multiple users from Alerus have faced this and that they have preformed speed tests. 

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