About Documentus

What is Documentus?

Documentus is a Zendesk support center site that is accessible only to Momentus staff. It has a knowledge base and product forums.

Why do we have Documentus?

We developed the Documentus site to gather product knowledge and conversation all in one place. Previously, product knowledge was scattered between various channels in Yammer/Viva Engage, various Teams channels, and private chats as well as documents housed in different places. The knowledge base is still very much a work in progress, but the product forums are a lively place to ask questions and get answers.

In addition, search in Documentus searches across the customer-facing knowledge bases and the Learning Center as well as the Documentus site. This allows you to look at all sources of product knowledge in one search.

Product Forums

What are the product forums for?

You can use the Documentus product forums to:

• Clarify if a client-reported issue is working as designed
• Clarify best practices (I.e. I have a client that needs this, what should I recommend) 
• Clarify expected behavior for client training purposes, if not documented in knowledge base 
• Search for known issues

Who are the product forums for?

The product forums are for any Momentus staff working in or on our products! Product Management, Support , and Documentation are the drivers behind this site.

How are the product forums set up?

The forums are organized by product. Each area of the program has three forums:

• Bug or Working as Designed: Post here if you're not sure if app behavior is a bug or is working as it was designed to. Be sure to follow the guidelines for each product in Post in Enterprise "Bug or Working as Designed" Forums.
• Best Practices: Questions about using the application, including best practices, how to meet particular user stories, and more. This is where we need voices from across the organization, including consultants, SE's, Support - any product experts and those who know how are customers use the software. More about these in How to Post in "Best Practices" Forums.
• Known Issues: At this time, this is Enterprise only and is not used heavily. Support and Product may post major known issues here, but this should not be used by others.

How can I know about forums posts without having to go to Documentus and check each forum?

• Email notifications: You are able to follow topics of interest to receive an email notification of new posts or new posts and comments. Go to the forum/topic and click the Follow button.
• Teams notifications: If you'd prefer a Teams notification, join the Documentus Notifications Team where there's a channel for each product where notifications will post. Check with your manager to request access.

I know I posted, but now I can't find it

Click your name to see all of your forum activity.

Knowledge Base

The internal knowledge base is intended as a place to house information so that everyone can access it. The Elite section has a ton of information, if you'd like to check out how it can be used. 

Many teams also have information in Confluence, including the product team. If you have information that you would like to share but it's working for you to have that in Confluence or Sharepoint, you can always create an article with a short description and link to the other site. That way users can find the link but you can maintain the information in the best way for your team.

You are welcome to create and publish articles! We have more information about that in Add and Edit Knowledge Base Articles in Documentus.

We're still finding our way with the knowledge base side of Documentus. 🙂