RWC 2027 Site: Export & Import Log Lists

Pushkar Barve

July 07, 2026 09:50

• Account name: World Rugby
• Region: EMEA
• Environment Link: 
  Customer: https://wc27.wetrack.com/
  Support: https://supportteam.wetrack.com
• Description of the issue
  • What does the client want to do? Why do they want to do this?

    • Login to support site > Click on Profiles > Settings > Imports & Exports > Exports & Update

      

    • Customer has a request if we can do a full export of current system data and asked if they could send back an edited Excel file for import, since the feature is not currently visible or available
• Business impact if not resolved: Normal
• Attach relevant files (such as screenshots)
• Links to articles where you've looked for solutions and also other steps you've taken to research the issue.
• https://ungerboeck.zendesk.com/agent/tickets/393204
• https://supportteam.wetrack.com/e899dd21-2dbb-400c-a4e1-97b4fa3a4424/settings/imports/export-and-update-manager

• 

  Kaleena Perkins

  July 08, 2026 17:19

  This is not possible as far as I know. Vernica Lodha , can you confirm?
• 

  Vernica Lodha

  July 20, 2026 11:08

  What does “full export of current system data” mean? There are exports and imports available for certain objects. Clients can self-serve this.

  What is the use-case? Why do they want an export and import?
• 

  Pushkar Barve

  July 21, 2026 11:29

  Hey Vernica Lodha,

  The customer is requesting a complete export of all existing log data to Excel, as there is currently no self-service functionality available to perform this export. Their objective is to review and analyze over 100 existing logs in bulk, rather than opening records individually.

  In addition, they would like to bulk import historical activities that are currently maintained in Excel into WeTrack. Similar to the Planning module's bulk task import capability, they are seeking an efficient alternative to manual data entry.

  This request is business-critical, as certain workstreams are currently on hold pending confirmation that a full data export can be provided and that a bulk import process is available.

  The customer also highlighted a broader use case for enhanced export functionality: following an event, they expect to be able to export all event-related data (logs, incidents, etc.) for independent analysis, reporting, and review of incident management and resolution performance.
• 

  Kaleena Perkins

  August 07, 2026 22:55

  Hi Vernica Lodha , could you please provide your input and confirm if this is possible? Should we direct WR to add this to their feedback tracker? 
• 

  Vernica Lodha

  August 10, 2026 09:31

  1.  With support - Pushkar and us already had this conversation and Pushkar was asked to respond to customer saying this was not possible. 

  2. With customer - i also met them last week and brought up this request. WR tried to use logs in a hacky way for some other use-case of theirs. There is no reason to add import/export of logs and this is more a one-time “favor” they are asking for. I have asked @petar to see if something is possible to export and share - he did not find time last week. But beyond that, i dont see any action required on this.
• 

  Luiza Thummerer

  August 11, 2026 13:35

  Hi Vernica Lodha Could you please confirm if I should add the export request to Jira, so Petar can work on it? Or was it decided that it won't be worked on? 
• 

  Vernica Lodha

  August 13, 2026 11:55

  i have sent this data over, folks. Marked Kaleena Perkins  on the email.

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