Receiving emails from activity checklists not working
- Description of the issue: User is unable to receive any email notification when we add any activity
- Account name: Harrogate Convention Centre
- Region: EMEA
- Client version: 25.4
- Steps to reproduce:
- From main menu -> Events -> Event ID - 25385 -> go to activities tab
- Select add checklist ->from dropdown select Issued Contract Checklist
- In the recipients field add your email id
- Email is not received to the recipients email id - Observed results vs Expected results: Activity notification email should trigger to the recipients
- What is the job the client is trying to accomplish: The client wants to receive the activity notifications emails
- Business impact if not resolved: Users are not being prompted that there is an activity waiting for them in the software so delays the action.
- Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
https://supportcenter.ungerboeck.com/hc/en-us/articles/212633817-Checklists - Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/379955
- Local v30 URL: https://supportwebemea.ungerboeck.com/Harrogate_Test
Pieter Fourie Mike Schepker Nicole Loh Satya Ram Nukala Should I report it as a bug?
-
Francesco Torchia does this customer have the Cloud Task Engine set up?
-
Sorry, I missed this notification in my email. Activity emails will not get sent out unless they have the service set up. Just checking the Email checkbox on the user will not enable it if they don't have the task enabled for their database. It looks like they only have Activity Notifications set up in Test.
-
Thank you so much, Mike Schepker !
I'll inform the customer and then I'll ask to have the service set up on Prod as well.
Please sign in to leave a comment.
Comments
3 comments
Date Votes