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Change in Permissions: Unable to edit invoice if Payments & Credits set to None

Refer to Support
Alex Weygandt
Edited

Possible Bug - Error when editing Invoice

  • Environment Observed
    • Where was the issue observed? NA
  • Account Name Pittsburgh Cultural Trust
  • Account ID account-1850-A
  • Is this a converted account?
    • No
  • Date Converted (if known)
  • Issue Scope
    • How widespread is the issue? Unknown
  • Event Name K12 Res - YSGA SEL and Arts Enrichment Sep 8, 2025 - Feb 25, 2026
  • Event ID event-81768-A
  • Was the issue reported by the client?
    • Yes
  • Client Contact Name Rebecca Harriman
  • Client Contact Email harriman@trustarts.org
  • What’s the problem?
    • When signed in as Elizabeth Foster-Shaner an error is generated when trying to edit an invoice
      • Roles
        • Booking - Education Department (has the permission to edit Invoices)
        • Documents - Education
        • View Only (PCT)
  • Is the issue reproducible?
    • Yes / No
  • If reproducible, where?
    • Pitstop - right now it is currently down. I will circle back and update this once it is back up and running.
  • Demo/Staging/Pitstop Account Demo
  • Demo/Staging/Pitstop Event ID Flat Deposit Testing Oct 10, 2025 event-613-A
  • Steps to reproduce the issue
    • Sign in on my demo account Z-Alex W Test Account
    • Sign in as the Alex Test account as it has the Booking Test Role that is the same as the clients
    • Go to the Flat Deposit Testing event as cited above
    • Edit either of the invoices
  • Expected behavior
    • Should be able to edit the invoice as Elizabeth Foster-Shaner does have access.
  • Troubleshooting steps already taken
    • Checked Elizabeth's login to ensure it has permissions and the Booking - Education Department role does have the edit Invoice permissions.
    • Signed in as the user and clicked the pencil icon to edit and after about 20 seconds the page threw multiple 500 errors.
  • Workaround identified?
    • No
  • Attachments available?
    • Screenshots or videos: Included
  • Zendesk ticket link (for Support use) https://ungerboeck.zendesk.com/agent/tickets/378100

Comments

6 comments

Date Votes
  • Official comment
    Elizabeth Fox

    Thanks Alex Weygandt!   Please go ahead and raise a bug for this.

  • Alex Weygandt

    Additional ticket for this error - https://ungerboeck.zendesk.com/agent/tickets/378116

  • Elizabeth Fox

    Alex Weygandt , can you copy the same user role permissions to a test environment in Demo and attempt to replicate that way?  If it's user role permission related, then we should see it no matter the environment.

  • Alex Weygandt

    Elizabeth Fox I have duplicated the permission set onto my demo account - z - Alex W Test Account account-290 and I have been able to recreate it. I have updated the steps to reproduce. Let me know if you need anything else.

  • Kristi Miles

    Alex Weygandt  Elizabeth ok'd with me to go ahead and put in a Jira for this one. Please add this info as additional context.

    Venue Specific Access needed for this event is for the “Offsite Education” venue.

    What I was able to run down for this is that the user has Edit on invoices but Payments & Credits is set to None
     

    This blows all kinds of console errors (like the ones in your screenshot) that say things like “credits” “refunds” “payments”.

    So what I found was changing that permission on Payments & Credits to View, allowed them to edit the invoice as expected.

  • Kristi Miles

    https://ungerboeck.atlassian.net/browse/VOPS-8399

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