New User Invitation Email – Logo Appears Squished/Unformatted
Issue Summary
Description:
The logo in the initial new user invitation email appears squished and unformatted.
Business Impact:
This impacts presentation and branding consistency for DBH child sites when inviting new users, potentially causing confusion or a poor first impression for end users.
Environment Details
Affected Sites:
- https://cyclonesny.wetrack.com/
- https://dustdevilswa.wetrack.com/
- https://timberrattlerswi.wetrack.com/
- https://dragonsoh.wetrack.com/
- https://metsny.wetrack.com/
- https://quakesca.wetrack.com/
- https://ontarioca.wetrack.com/
Reproduction Steps
- Invite a new user from any of the listed child sites.
- Review the welcome email received by the user.
- Observe that the logo appears distorted or compressed within the email layout.
Verification
Reproduced On:
Customer sites (multiple DBH child sites).
Notes:
The issue appears only on the initial user invitation email. Follow-up emails or other automated communications display logos correctly.
Behavior Description
Actual Outcome:
The logo in the new user invitation email is squished and unformatted.
Expected Outcome:
The logo should display in proper aspect ratio and alignment in all system-generated email templates, including new user invitations.
Supporting Evidence
Screenshots:
-
its a bug. Please raise on Jira.
-
Submitted to Jira as Ticket #373396. Thanks!
Please sign in to leave a comment.
Comments
2 comments
Date Votes